Cannot open my website, cannot login to admin (6 posts)

  1. afrofusiontv
    Posted 2 years ago #

    I can't visit my website page, and I can't login to the admin area so I can even begin to attempt to fix whatever problem there might be. I know it's an older version that I'm running, but I was going to update it, but I can't even log in to the site! I have always had problems getting on my site, though, so I'm wondering if you guys can help me fix whatever problem there is on that particular site. Afrofusiontv.com. Thanks.

  2. Krishna

    Posted 2 years ago #

    Try these steps:
    - deactivate all plugins and see if the problem persists. If it solves the problem, activate plugins one by one until you find the problematic one
    - revert to Twenty Twelve theme and see if the issue is theme-specific
    - delete any inactive plugins
    - reinstall WordPress manually from a freshly downloaded copy except wp-content. Do not overwrite files/ folders but delete them before reinstalling.

    Use FTP or your hosting control panel if you cannot access dashboard.
    Backup your site including database so that you can restore in case anything goes wrong.

  3. afrofusiontv
    Posted 2 years ago #

    Thanks for responding. How do I deactivate the plugins? Don't know how to do that.

  4. afrofusiontv
    Posted 2 years ago #

    If it means getting into the admin page, I still can't get on that page.

  5. WPyogi
    Forum Moderator
    Posted 2 years ago #

    You need to use FTP (or other file manager) to access the files on the server. Ask your hosts for help if you don't have that set up.

  6. afrofusiontv
    Posted 2 years ago #

    Thanks for your help. I have talked to the hosting folks, they did something to get me back so I can access the site. However, now I can't seem to update the wordpress version that I'm running. It asks me for my FTP details, and when I put those in and press proceed, it says the page can't be opened.

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