Title: Cannot make Subscriptions work
Last modified: November 9, 2016

---

# Cannot make Subscriptions work

 *  Resolved [cenode](https://wordpress.org/support/users/cenode/)
 * (@cenode)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-make-subscriptions-work/)
 * Hello,
    I’d like to use your plugin for a simple subscription sign up form. I
   have tried the following short code
 * `[direct-stripe type="subscription" amount="test2" coupon="1" description="Auto
   Renewing Hosting" label="Subscribe to Hosting" panellabel="$120 Yearly"]`
 * I have also tried it in live mode and test mode with appropriate plan and coupons
   ids exactly from the stripe dashboard. I cannot figure out why it doesn’t work
   on my page.
 * [https://www.cenode.com/subscription/](https://www.cenode.com/subscription/)
 * I did see token calls in the dashboard but nothing ever registers as a subscription.
   I have also tried adding the customer email into the stripe dashboard as a customer
   that doesn’t work either. also it doesn’t seem to be loading the slug paths after
   submission and no errors are shown anywhere. wp_debug shows nothing useful.
    -  This topic was modified 9 years, 6 months ago by [cenode](https://wordpress.org/support/users/cenode/).

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [cenode](https://wordpress.org/support/users/cenode/)
 * (@cenode)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-make-subscriptions-work/#post-8416621)
 * I also don’t want to have a coupon enabled but am unsure how to do that.
 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-make-subscriptions-work/#post-8419101)
 * Hello [@cenode](https://wordpress.org/support/users/cenode/),
 * I see that the script that communicates with Stripe doesn’t load, before we start
   finding out why, could you delete the plugin in your wordpress dashboard and 
   install it again?
 * If you don’t want to use coupons, do not use coupon option. All the options are
   not required.
 * Thank you for using Direct Stripe
 * Regards
 *  Thread Starter [cenode](https://wordpress.org/support/users/cenode/)
 * (@cenode)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-make-subscriptions-work/#post-8420278)
 * I deleted the plugin from the WordPress dashboard and installed it again from
   there and it appears to have the same issue. Oddly enough it didn’t remove my
   keys for stripe after deleting it even though it disappears from the plugin list.
   if it helps at all Im running this on a VPS with a strict firewall and it doesn’t
   have ftp at all. it is also being accelerated from cloud flare which auto minifies
   html js and css. cloud flare also provides ssl certificates for https. I have
   tried disabling cloud flare and all other plugins it still seems to not work.
   I’m clueless, hopefully you might have an idea.
 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-make-subscriptions-work/#post-8420559)
 * Hi,
 * It seems that parse_request action isn’t working, do you have wp_debug enabled?
   
   Any log data that could help?
 * Regards
 *  Thread Starter [cenode](https://wordpress.org/support/users/cenode/)
 * (@cenode)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-make-subscriptions-work/#post-8421211)
 * ok wp_debug showed some errors from depreciated theme code and old plugin code
   that no longer works. I fixed those errors and continued troubleshooting. I found
   out that the plugin worked with the permalink setting to the default ?123 setting
   however this wouldn’t work so I then figured it had to do with how I setup the
   nginx configuration for the website and sure enough changing that allowed It 
   to work I then found out this stripe plugin conflicts with another plugin I had
   been using wp stripe and was causing fatal errors in finding class Stripe\Stripe
   so disabling that plugin seemed to be the last step in fixing it except because
   I had used the same email in stripes test mode it has gotten stuck and would 
   not process in live mode changing the email address allows transactions to complete
   as expected. definitely went full circle fixing this one.
 *  Plugin Author [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * (@nahuelmahe)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-make-subscriptions-work/#post-8421405)
 * Hello [@cenode](https://wordpress.org/support/users/cenode/),
 * Thanks for sharing this valuable info, that’s great, I’m glad you can start using
   this stripe button.
 * I hope you will enjoy Direct Stripe, if so, please leave a review!
 * Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Cannot make Subscriptions work’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/direct-stripe_7787ff.svg)
 * [Direct Stripe](https://wordpress.org/plugins/direct-stripe/)
 * [Support Threads](https://wordpress.org/support/plugin/direct-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/direct-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/direct-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/direct-stripe/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Nicolas Figueira](https://wordpress.org/support/users/nahuelmahe/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/cannot-make-subscriptions-work/#post-8421405)
 * Status: resolved