Cannot Make New Coupons | WordPress.org

Resolved tony34772
(@tony34772)

3 years, 1 month ago

Hello,

i am running the latest version of both WordPress and the ltest version of Coupon Creator and it was working fine last month, i went in this month to add a new coupon and it is not working. i noticed that the CSS style on the admin area of the script is no longer tabbed as it was before, but now it is in a very basic list. not sure what is going on, but i cannot make a new coupon. i always use image coupons to load them and i cannot do any at all.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author Brian
(@brianjessee)

3 years, 1 month ago

Hi,

Thanks for using the Coupon Creator.

I can help out here.

It sounds like a Javascript Conflict.

Have you added any new plugins to the site?

Does following these two guide help find the source of the issue?

https://couponcreatorplugin.com/knowledgebase/troubleshooting-javascript-errors/

https://couponcreatorplugin.com/knowledgebase/troubleshooting-conflicts/

Let me know and we can go from here.

Thanks

tony34772
(@tony34772)

3 years, 1 month ago

ok, i did not understand most of the debugging stuff, but i understood conflict so i deactivated each plugin until i found the conflict. NextGen Gallery was just updated two weeks ago and once deactivated, coupon creator was working. when i reactivated it, coupon creator stopped working.

i need both to work correctly, where do i go from here?

Plugin Author Brian
(@brianjessee)

3 years, 1 month ago

Hi,

Thanks for narrowing that down.

I loaded up Next Gen on a test site and did not get the issue you are having there and we are limited in supporting other plugin conflicts.

However, in the Javascript Error Guide were you able to view your console and see the error you are getting?

That could find the exact cause of this.

Thanks

gmr1970
(@gmr1970)

3 years, 1 month ago

Hello,

I’m having the same problem. NextGen Gallery is generating conflicts.

I can’t change the permalink for a coupon.

Here’s the error that I’ve found on the console:
igw.min.js?ver=2.1.56:1 Uncaught TypeError: Cannot read property ‘replace’ of undefined(…)

Plugin Author Brian
(@brianjessee)

3 years, 1 month ago

Hi,

I am not able to reproduce that error on two different test sites. So I am not sure what settings are causing it on yours.

However, I looked on NextGen Galleries Support and it looks to be a known issue and will be resolved in the next release:

https://wordpress.org/support/topic/uncaught-typeerror-cannot-read-property-replace-of-undefined-2/

It is possible you could follow these steps to to downgrade NextGen

https://couponcreatorplugin.com/knowledgebase/manually-update-downgrade-plugin/

You can get older versions of their plugin here:

https://wordpress.org/plugins/nextgen-gallery/developers/

It is recommended that you backup your site before upgrading or downgrading plugins.

Thanks

Brian

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot Make New Coupons’ is closed to new replies.

WordPress.org

Views