Support » Plugin: ShareThis Share Buttons » Cannot Login/Verify

  • Resolved cmykbkk

    (@cmykbkk)


    We have sharethis plugin installed within WordPress, and a registered account at ShareThis we want to link to.

    When trying to do so from within WP tho, we get stuck on a loading icon when trying to log in.

    Any common causes for this we can try to resolve so we can get things linked up?

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  • Hi there @cmykbkk,

    Thanks for reaching out, I’d be happy to help here! 😀

    This error does happen most likely because when you did first install our plugin then there was a desynchronization between your ShareThis property and your WordPress plugin and I’m happy to let you know that this is an easy fix!

    All you will need to do is to:
    1. Go to your ShareThis Plugin Settings through your WordPress dashboard.
    2. Verify that the Property ID is the same as the one stated on your site’ property within your ShareThis dashboard.

    If the Property ID doesn’t match the one of your property’s settings within your ShareThis dashboard then, you will need to:
    1. Copy your Property ID which is located within your site’s property settings.
    2. Paste the ID onto your ShareThis Plugin’s Settings and click on the “update” button.
    3. Give it roughly 15 minutes for it to populate on our system and give it a try!

    In case you are having issue following the steps above, I do recommend you doing the following:
    1. Delete all of your ShareThis Plugins through your WordPress Plugins manager. Here is a quick clip you can use as a reference and remember to delete every plugin on-which ShareThis appears as the author.
    2. Delete your site’s property within your ShareThis Dashboard. Here is a quick clip you can use as a reference for doing so.
    3. Reinstall our ShareThis Plugin through your WordPress Dashboard.

    By doing those last three steps our system will automatically create a new property within your ShareThis dashboard and get automatically connected back.

    Please do let me know if there is anything else I can help you with!

    Cheers,
    Andres

    Thank you, we ended up deleting everything and starting again and all is working fine now.

    Thanks for the help.

Viewing 2 replies - 1 through 2 (of 2 total)
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