Title: Cannot login using Cleantalk’s 2FA
Last modified: July 24, 2023

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# Cannot login using Cleantalk’s 2FA

 *  Resolved [manalan77](https://wordpress.org/support/users/manalan77/)
 * (@manalan77)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/cannot-login-using-cleantalks-2fa/)
 * When I usually login, I get the two window dialog box where I place my username
   and password. After that, a single window dialog appears where I have to paste
   my 6-digit code that Cleantalk emails me. That’s how it has worked for some time.
 * Now, after I have sent off the first part (Username and Password) the original
   box remains – but it is now empty. If I repeat the Password and Username, Cleantalk
   sends me the same code again, but there is nowhere to put it. This lasts for 
   20 minutes or more thereby preventing me from accessing my website. Although 
   I have another means to access it, this is not good enough by Cleantalk – given
   I am a paid subscriber of theirs and this is the only means I can report the 
   problem to them.
 * Does Cleantalk have any solution to this problem?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-login-using-cleantalks-2fa%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/cannot-login-using-cleantalks-2fa/#post-16916735)
 * Hello, [@manalan77](https://wordpress.org/support/users/manalan77/).
 * Please, re-activate the plugin:
   • WordPress Admin Page → Plugins → Installed 
   plugins → Security by CleanTalk → **Deactivate** and **Activate** again
 * Then clear/refresh your website cache if you use any.
 * Did it help you?
 *  [brnbus](https://wordpress.org/support/users/brnbus/)
 * (@brnbus)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/cannot-login-using-cleantalks-2fa/#post-16918719)
 * Cannot log in to my website. I am trying to log into my website but do not receive
   the email CleanTalk authorization code. Checked in Spam but nothing. Tried several
   times.
 * Security by CleanTalk
 * Security by CleanTalk authorization codePlease, check your email to get code.
   If you have not received the e-mail, please, check “spam” folder.
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/cannot-login-using-cleantalks-2fa/#post-16918790)
 * Hello, [@brnbus](https://wordpress.org/support/users/brnbus/).
 * Please, follow this guide to **enable or disable** the 2FA option:
   [https://cleantalk.org/help/two-factor-auth](https://cleantalk.org/help/two-factor-auth)
 * Did it help?
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/cannot-login-using-cleantalks-2fa/#post-16937512)
 * We haven’t received your reply in a few days, so I’m going to mark this topic
   as “resolved”.
   If you have any further questions, you can start a new topic anytime.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot login using Cleantalk’s 2FA’ is closed to new replies.

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## Tags

 * [2fa](https://wordpress.org/support/topic-tag/2fa/)
 * [login](https://wordpress.org/support/topic-tag/login/)

 * 4 replies
 * 3 participants
 * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/cannot-login-using-cleantalks-2fa/#post-16937512)
 * Status: resolved