Cannot login to Zendesk from the WordPress dashboard

  • Resolved blakeage

    (@blakeage)


    5 years, 11 months ago

    When I attempt to login via the Zendesk Support Login widget on the admin dashboard, it says “We could not authenticate you with Zendesk, please try again!”; however, I have set the subdomain correctly, and I’m able to login to Zendesk with the same credentials. I’m on the latest WordPress (4.9.6).

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author zendesk_official

    (@zendesk_official)

    5 years, 10 months ago

    Hello!

    What version of php are you running?

    wsanguinetti

    (@wsanguinetti)

    5 years, 10 months ago

    Hello,

    I am having the same exact problem except I am on WordPress version 4.9.5 and I am running php 7.2.0.

    Plugin Author zendesk_official

    (@zendesk_official)

    5 years, 9 months ago

    Hi, can you check the following in your Zendesk settings:

    1. Check that password access is enabled in your API settings

    Settings (Gear button) -> API -> Settings -> Password Access.

    2. Check that Two-Factor isn’t enabled for your Zendesk Account, as the wordpress extension currently does not support 2FA.

    If either of this doesn’t work, would you be able to try performing the following troubleshooting steps:

    https://gist.github.com/samgavinio/18a8eedb52b05e891cf3a31a5881e0f5

    There has been a recent change with how Zendesk’s API handles TLS connections and this may have caused some issues with accessing the API.

    Plugin Author zendesk_official

    (@zendesk_official)

    5 years, 8 months ago

    A fix has made it out that resolves issues with the TLS connection to the Zendesk API.

    Please verify that version 1.7.2 fixes this issue for you.

    wsanguinetti

    (@wsanguinetti)

    5 years, 8 months ago

    Unfortunately, I can’t verify because I am no longer working on this issue and no longer have access. Thank you for your time.

Viewing 5 replies - 1 through 5 (of 5 total)
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