Support » Plugin: Under Construction » Cannot login to site

  • Resolved sommersruth

    (@sommersruth)



    Hello! I recently added Under Construction to my site, but now I can’t login. Can you check what’s happening?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WebFactory

    (@webfactory)

    Hi,
    Sorry to hear you’re having problems.

    What happens when you go to http://masterstouchcoffee.com/wp-login.php ?

    Thanks for responding so quickly! It acts like it’s going to login, but then stays at the login screen.

    Plugin Author WebFactory

    (@webfactory)

    You’re welcome.

    Use test / test. Does it give you “wrong user/pass”?

    It says “invalid user name”.

    Plugin Author WebFactory

    (@webfactory)

    Since UCP doesn’t alter the login process in any way 99.98% this is not related to UCP. And since you’re getting the normal message for failed login (and me too) I’d bet the login process is fine too.
    That leaves us with local/browser issues. Open an incognito window, a different browser you usually don’t use. Basically, take any measure you can to be 100% sure cache/cookies are not messing with you. And give it a go.

    I tried both of these, but to no avail. I can contact WordPress for help.

    Plugin Author WebFactory

    (@webfactory)

    I doubt anyone will be able to help you “from outside”. Site access will be needed and that can’t be publicly communicated. Email support at webfactoryltd.com reffer to this URL and include the site user/pass. Guys will have a look at the issue 😉

Viewing 7 replies - 1 through 7 (of 7 total)
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