Cannot login to my account

  • Resolved kwoodall

    (@kwoodall)


    1 year ago

    Hey TEC guys, I’m pretty sure I bought your plugin and have emails from you to my email address and I saved my email/password for your site, but I can’t login to your site. It says my email isn’t on there. How can I contact you to resolve this?

    Kermit Woodall

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Darian

    (@d0153)

    1 year ago

    Hi @kwoodall

    Thanks for reaching out.

    It seems you have an active license with us. For us to help you better and follow WordPress Forum Guidelines regarding premium users, please open a Support Ticket on our Help Desk.

    You’ll hear from one of my colleagues soon!

    Thread Starter kwoodall

    (@kwoodall)

    1 year ago

    I can’t open a support ticket since I can’t login. I tried. But if you see my account, hopefully my email is listed for you to contact me.

    Thanks!

    Plugin Support Darian

    (@d0153)

    1 year ago

    Could you please follow these steps and see if they work for you?

    Please visit the our HelpDesk and look for the “Open a ticket” button. Once you find it, click on it. Then, on the next page, click the “Open Ticket” button. After that, choose “Billing, Licensing, and Account Issues” from the dropdown menu, and proceed to fill out the remaining fields on the form.

    I hope this helps. Let me know if you have further concerns.

    Thread Starter kwoodall

    (@kwoodall)

    1 year ago

    Thanks!

    Plugin Support Darian

    (@d0153)

    1 year ago

    Hi @kwoodall

    I’m glad I was able to help you with this one.

    If you have some time to review, that would be amazing!

    https://wordpress.org/support/plugin/the-events-calendar/reviews/

Viewing 5 replies - 1 through 5 (of 5 total)
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