Support » Fixing WordPress » Cannot login to backend of my website – needs fixing ASAP!!!

  • cbassett87

    (@cbassett87)


    Hello all, I need some help ASAP so any advice you can provide will be amazing.

    Every time I try to login to the backend of my website ‘https://imsinternet.co.uk’ I receive this error message:

    “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”

    Yes I’m not receiving any emails to my registered email address. Can anyone help???

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Justin Greer

    (@justingreerbbi)

    Forum Moderator

    Hi and sorry you are experiencing this issue.

    If you have SFTP information, I would suggest using it to rename the plugins directory (temporarily). After you rename the plugins directory to something else, try again.

    if it works, you know there is a plugin issue. At this time, rename the plugins directory back to normal and start renaming one plugin at a time and trying again. Once the issue goes away, you know which plugin is causing the issue.

    Hope this helps.

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    scsiraidguru

    (@scsiraidguru)

    Do you have .htaccess files blocking it. Check them out in root folder and wp-admin folder.

Viewing 3 replies - 1 through 3 (of 3 total)
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