Support » Plugin: Plugin Detective - Troubleshooting » cannot login

  • Resolved sradom

    (@sradom)


    when I try to open plugin detective I cannot login I use my WordPress.org login which works for wordpress.org but won’t open plugin detective. Need help with this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author croixhaug

    (@croixhaug)

    Hi @sradom, it sounds like you’re using your wordpress.org username/password (sradom), but Plugin Detective actually needs the info for your WP install – the one you enter at yoursite.com/wp-admin/

    Hope that helps, let us know if you have any additional questions. Just make sure not to post any sensitive credentials here in the forum 🙂

    Thanks,
    Nathan

    sradom

    (@sradom)

    Thank you for your reply, But, I tries using my website/admin username and password which I just used successfully to log into my site and it still did not work. Any other suggestions?

    Plugin Contributor Natalie MacLees

    (@nataliemac)

    Hello @sradom,

    Can you please email us at support@tylerdigital.com so we can get more information about the problem? We’ll work with you to get it figured out so the plugin is working for you. Sorry that it’s giving you troubles!

    –Natalie

    sradom

    (@sradom)

    Nathan-Any results yet from the temporary login I sent
    you?

    Plugin Author croixhaug

    (@croixhaug)

    The latest update (v 1.1.3) we just released fixes this issue which affects some hosting environments 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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