Support » Fixing WordPress » cannot login

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  • Also, when I use my username rather than my email to login, I get a message that tells me it is an invalid username; however, when I can successfully get the forgot password link to work, my email message from WordPress to change the password sends my username that it just told me was invalid:

    Someone recently requested that the password be reset for kmckteeter.

    I just cannot get in. 🙁

    Keith

    (@keithdriscoll)

    It looks like a MOJO Marketplace install, so it should have asked you to create a password before it installed. Are you 100% sure you entered the exact email and PW combo? If you cannot access it, I would suggest calling Bluehost.

    Borge

    (@joeborge0914)

    Firstly, how did you reset the password?
    1. Have you gone through WordPress.com to reset it?

    I am asking this due to your statement that you were able to log in if you go to this link

    https://wordpress.com/stats/insights/www.empty-nest-addiction.com

    WordPress.com and org are different things (though they are alike).

    If you wanna reset the password, you need to go to

    http://www.empty-nest-addiction.com/wp-admin

    There is a lost password there, just follow the instructions and this will let you reset the password. Once reset, you can just get back to http://www.empty-nest-addiction.com/wp-admin to log in to your dashboard.

    If you have reset the password that way, you may look for another option by reading this forum below,

    https://codex.wordpress.org/Resetting_Your_Password

    Thank you.

    Before I try to reset my password at the link you gave me, I wanted to post the results so far. I tried all three passwords, the original and the two new. None worked.

    Then I noticed that when I had copied and pasted the link, http://www.empty-nest-addiction.com/wp-admin I got redirected to http://www.empty-nest-addiction.com/wp-login.php?redirect_to=http%3A%2F%2Fwww.empty-nest-addiction.com%2Fwp-admin%2F&reauth=1

    Is that normal?

    Kieth Driscoll, that is what I thought too. The first time I needed a password to get in, I checked my list where I had written down passwords, and WordPress wasn’t there. I thought that maybe I had forgotten to write it down, but I didn’t install WordPress. BlueHost did it over the phone because I had called to cancel with BlueHost within a few minutes of signing up because I became concerned that I was going to have to purchase a framework and child theme and all of the plugins, etc.

    I may need to go back to BlueHost.

    Borge

    (@joeborge0914)

    Yes, it is normal.

    About not able to log in after resetting. Change the password instead by going into the database (using phpmyadmin). Read the link below for the instructions.

    https://codex.wordpress.org/Resetting_Your_Password

    Thank you. I am working on that now. Hopefully, I will have good news to report.

    This is the link I used, and it worked. At least, when I went to my site, it prompted for a login, and when I entered the new password I had just used on the phpmyadmin page, I was successfully logged in.

    https://my.bluehost.com/hosting/help/wordpress-password

    I know this won’t help those of you who host your own website, but for those who wander in here looking for help with wordpress.com as I did, I hope it does help you.

    It seems that when bluehost installed wordpress for me, we skipped the create a wordpress account step, so I never had a password. Bluehost got me in with a temporary password and gave me the above link to change it.

    Hi.I need help please. I have a similar but a bit different problem. I cannot access my WordPress admin login.
    When I try to do Admin login from My Installs, this is what I get and I cannot access it:

    http://www.jingagustin.com/KIT/wp-login.php?redirect_to=http%3A%2F%2Fwww.jingagustin.com%2FKIT%2Fwp-admin%2F&reauth=1
    An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.

    The site isn’t launched yet as I’m still working on it. I was working on it 9 hours ago, and it was okay. Now I cannot access it. Please give simple instructions as I am not a techie person.

Viewing 9 replies - 1 through 9 (of 9 total)
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