Title: Cannot login
Last modified: August 31, 2016

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# Cannot login

 *  Resolved [AzureDesigns](https://wordpress.org/support/users/azuredesigns/)
 * (@azuredesigns)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-login-71/)
 * Hi… a site I worked on probably a couple of years ago has lost it’s images. The
   client called and asked me to see what the problem is…. I’m sure it just needs
   updates….however I cannot login with my details or his. What do I do now?
    The
   website is [http://www.execdoors.co.za](http://www.execdoors.co.za)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [Ravikumar Patel](https://wordpress.org/support/users/ravipatel/)
 * (@ravipatel)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-login-71/#post-7148552)
 * hello,
 * your site version “Version 3.6.1”. but we not says to provide details for login
   as per forum rules.
 * how we can check your issue.?
 * Thanks
 *  Thread Starter [AzureDesigns](https://wordpress.org/support/users/azuredesigns/)
 * (@azuredesigns)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-login-71/#post-7148566)
 * I have no idea… it isn’t even recognising my client or my email address. Any 
   assistance would be greatly appreciated. Anywhere I can look to find them?
 *  [Jason King](https://wordpress.org/support/users/jasoncharlesstuartking/)
 * (@jasoncharlesstuartking)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-login-71/#post-7148736)
 * Try requesting a password reset for the “admin” username, might work.
 * Do you have or can you find the login for the hosting control panel? Or can you
   reset the password there? If so, you can use their phpMyAdmin tool to directly
   change the password in the MySQL database.
 *  [kmessinger](https://wordpress.org/support/users/kmessinger/)
 * (@kmessinger)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-login-71/#post-7148737)
 * This shows different ways to reset the password.
    [https://codex.wordpress.org/Resetting_Your_Password](https://codex.wordpress.org/Resetting_Your_Password)
 * > we not says to provide details for login as per forum rules.
 *  This is incorrect. This forum has no details about an individuals password or
   log on.
 *  Thread Starter [AzureDesigns](https://wordpress.org/support/users/azuredesigns/)
 * (@azuredesigns)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-login-71/#post-7148744)
 * Thanks for the link. I decided to do the phpMyAdmin route which just sounded 
   obvious. So I followed the instructions to find that under the wp_users file…
   was
 *  MySQL returned an empty result set (i.e. zero rows). (Query took 0.0003 sec)
   
   SELECT * FROM `wp_users` LIMIT 0 , 30
 * It seems as though all users have been wiped out. How does this happen.
 * When I go to wp_usermeta my name is listed as the Administrator.
 * With the FTP way I still need a username. So it seems I’m really stuck
 * Any further ideas?
 *  [Jason King](https://wordpress.org/support/users/jasoncharlesstuartking/)
 * (@jasoncharlesstuartking)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-login-71/#post-7148748)
 * You can generate a new admin user using phpMyAdmin. See [http://www.inmotionhosting.com/support/edu/wordpress/333-add-admin-via-mysql](http://www.inmotionhosting.com/support/edu/wordpress/333-add-admin-via-mysql)
 *  Thread Starter [AzureDesigns](https://wordpress.org/support/users/azuredesigns/)
 * (@azuredesigns)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-login-71/#post-7148749)
 * You sir are the King…. you are the bomb. Thank you thank you thank you.
 *  [Jason King](https://wordpress.org/support/users/jasoncharlesstuartking/)
 * (@jasoncharlesstuartking)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-login-71/#post-7148750)
 * You’re welcome!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Cannot login’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 8 replies
 * 4 participants
 * Last reply from: [Jason King](https://wordpress.org/support/users/jasoncharlesstuartking/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/cannot-login-71/#post-7148750)
 * Status: resolved

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