Cannot Log into my dashboard

  • dgalanti

    (@dgalanti)


    10 years, 8 months ago

    For the last couple days, I have not been able to log into my dashboard, we get:

    The connection to the server was reset while the page was loading.

    I have tried access in IE 10 and Firefox. I have renamed the Themes and Plugin folders and still no access.

    This started happening about a month ago when saving posts. It would give me the reconnection error when I went to save. Then it seemed that the auto save worked, and I just never hit save.

    Now I cannot access the dashboard, and at one point the site went to a white page.

    I tried working with Godaddy support, but they claim it is a wordpress problem.

    I did try a few other suggestions that I found on the forum, but nothing seems to work.

    The site is http://blog.donnagalanti.com/wp

    Any suggestions will be appreciated.

Viewing 12 replies - 1 through 12 (of 12 total)
  • esmi

    (@esmi)

    10 years, 8 months ago

    Try:
    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    Thread Starter dgalanti

    (@dgalanti)

    10 years, 8 months ago

    Thanks
    I have tried that too.
    I also tried renaming the plugin folder to reset the plugins

    esmi

    (@esmi)

    10 years, 8 months ago

    Your site is not using the 2013 theme and has multiple active plugins.

    Thread Starter dgalanti

    (@dgalanti)

    10 years, 8 months ago

    OK, I just renamed the theme (Its Pilcro) and now I have the white screen of death for the website.
    Yes, there are multiple active plugins.

    esmi

    (@esmi)

    10 years, 8 months ago

    Please reset the plugins folder as I suggested above.

    Thread Starter dgalanti

    (@dgalanti)

    10 years, 8 months ago

    This is done now.

    esmi

    (@esmi)

    10 years, 8 months ago

    Re-upload a fresh, unpacked, copy of the Twenty Thirteen folder to wp-content/themes using FTP or whatever file management application your host provides.
    http://wordpress.org/themes/twentythirteen

    Right now, I’m struggling to understand how you managed to switch to the Twenty Thirteen theme previously…

    Thread Starter dgalanti

    (@dgalanti)

    10 years, 8 months ago

    OK, I am still not able to login or view the site.

    Thread Starter dgalanti

    (@dgalanti)

    10 years, 8 months ago

    Should I download and install the “current” version of Pilcrow theme, which is the theme the site uses?

    esmi

    (@esmi)

    10 years, 8 months ago

    Try checking your site’s error logs for messages. Your hosts should be able to help you in accessing your site’s error logs.

    Thread Starter dgalanti

    (@dgalanti)

    10 years, 8 months ago

    I have this
    [Mon Aug 05 13:40:12 2013] [error] [client 103.14.200.77] ModSecurity: Access denied with connection close (phase 3). Pattern match “block” at TX:evalaction. [file “/web/httpd2/modsecurity.d/activated_rules/modsecurity_gd_07_post_guardian.conf”] [line “40”] [id “10706”] [msg “BLOCKED – Bot detected! Known Botnet Template”] [hostname “XXXXXXXXX.com”] [uri “/wp/wp-login.php”] [unique_id “UgANq7iomGMAAD5WQc0AAAD7”]

    esmi

    (@esmi)

    10 years, 8 months ago

    That shouldn’t be causing a problem on your site but you may want to contact your hosts and ask them about it.

Viewing 12 replies - 1 through 12 (of 12 total)
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