Cannot log into admin

  • anitaswebdesign

    (@anitaswebdesign)


    9 years, 3 months ago

    I’m creating a site for a client and went to log into it a while ago and I’m getting a blank screen, I tried logging into the wp-login.php page and received a “ERROR: Cookies are blocked due to unexpected output. For help, please see this documentation or try the support forums.” message.

    I checked the error log and found this recent error,

    [29-Dec-2014 02:22:39 UTC] PHP Fatal error: Call to a member function get_rating_count() on a non-object in /home/jax/public_html/site/wp-content/plugins/woocommerce/templates/single-product-reviews.php on line 20

    How would I go about fixing this so I can log back in?

    Thank you!!

    https://wordpress.org/plugins/woocommerce/

Viewing 4 replies - 1 through 4 (of 4 total)
  • lorro

    (@lorro)

    9 years, 3 months ago

    Using FTP or your host’s file manager software, find the directory:
    wp-content/plugins/woocommerce
    and rename it to say:
    wp-content/plugins/x-woocommerce

    This will deactivate WooCommerce so you should be able to get back in.

    If you need debug advice please post back. Please give the link to your site.

    Thread Starter anitaswebdesign

    (@anitaswebdesign)

    9 years, 3 months ago

    I renamed the woocommerce plugin as you suggested, and still getting a blank page when trying to log into the wp admin page.

    The link is http://wondermama.ca/site/wp-admin/

    Thank you for your help.

    lorro

    (@lorro)

    9 years, 3 months ago

    OK, deactivate the other plugins in the same manner. If you can get back in, reactivate the plugins one-by-one. The objective is to try to narrow down the plugin that is causing the problem.

    Thread Starter anitaswebdesign

    (@anitaswebdesign)

    9 years, 3 months ago

    Okay, I’ve done that and seemed to be the plugin for Canada Post Shipping. All the other plugins are fine.

    Thank you so much for your help!!!

Viewing 4 replies - 1 through 4 (of 4 total)
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