Cannot Log In to See my Dashboard/Lost Account (8 posts)

  1. milagrecoa
    Posted 2 years ago #

    WordPress Tech Support,

    I recently got DreamHost in order to use WordPress to create a website for my parents' business. Using DreamHost, I created an admin account and password specifically for the two sites (one of them a practice version to simply get used to WordPress). A few days ago, I suddenly found myself logged out of my admin account and unable to login again (WordPress had no record of my account). When I checked the settings for WordPress' username and password using the pHpMyAdmin database DreamHost had, my username was there. I tried to change my password using pHpMyAdmin several times, but to no avail. The sites in question are http://www.wetlandtraininginstitute.dreamhosters.com/
    and http://www.wetlandtraining.dreamhosters.com/.

    Any help in retrieving my account/solving this issue would be greatly appreciated.

  2. Tara
    Volunteer Moderator
    Posted 2 years ago #

  3. milagrecoa
    Posted 2 years ago #

    Thank you Tara. I reviewed the codex and tried all of these things to no avail. First, I tried cleaning my browser cookies. I renamed my plugins folder and the theme folder, with the only result being that my website wouldn't load at all after the latter. I changed my password using the DreamHost pHpmyAdmin database and still could not log in. I also checked the wp-login.php file and made no changes since $user_login = $user_data->user_login was already in place. My site displays perfectly...there is just no bar at the top of the page showing I am logged in.

    What should I try next?

  4. milagrecoa
    Posted 2 years ago #

    I think I finally identified the problem. I kept trying to use https://wordpress.com/wp-login.php to login, which didn't recognize by milagrecoa user name. However, when I tired logged in using http://www.wetlandtraining.dreamhosters.com/wp-admin, my username and password were recognized. What's the distinction between the two that seems to invalidate my account? Can WordPress do anything to resolve this issue of continuity?

  5. kmessinger
    Forum Moderator
    Posted 2 years ago #

  6. milagrecoa
    Posted 2 years ago #

    That link is to my parents' original website, which I am editing using DreamHost and WordPress. I am using http://www.wetlandtraininginstitute.dreamhosters.com/
    and http://www.wetlandtraining.dreamhosters.com/ to recreate/update the website.

  7. kmessinger
    Forum Moderator
    Posted 2 years ago #

    WordPress had no record of my account

    WP only keeps track of your account here, not on any site you usw WP on.

    You need to talk to your host about using https vs http. It is something that needs to be settled at the server.

  8. Mika Epstein
    DreamHost Rep
    Posted 2 years ago #

    I don't know what HTTPS has to do with this, but I looked at your sites and saw you have an account on both domains.

    When you change the password via PHPMyAdmin, you MUST be sure to set the type to md5, or the password won't work.

    Did you try the normal 'email me a lost password' setting?

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