Title: Cannot log in
Last modified: February 20, 2020

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# Cannot log in

 *  [lanigan87](https://wordpress.org/support/users/lanigan87/)
 * (@lanigan87)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-log-in-66/)
 * My project has a website with WordPress([https://reapmidwest.ie](https://reapmidwest.ie)),
   one we have always been able to edit. We were never able to log in via WordPress
   and always had to go via the hosting site. Now I cant get in via the hosting 
   site and I cant get in via the wordpress link: [https://reapmidwest.ie/wp-login.php](https://reapmidwest.ie/wp-login.php).
 * It is saying it does not recognize either mine or my colleagues credentials. 
   We have been trying this for months and could not get in. So we logged in via
   the hosting site Plesk. Now there are problems with Plesk but they are adamant
   it is on the side of WordPress to fix this issue.
 * Clearly the site exists and we have a website with WordPress. But for some reason
   we cant log in via wordpress. Can anyone in WordPress help? happyto give all 
   details privately. Extremely frustrating.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [maybird360](https://wordpress.org/support/users/maybird360/)
 * (@maybird360)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-log-in-66/#post-12459397)
 * I’m having this problem also with our website too. (cespad.co.ke) The website
   is offline and i cant log in with my usual credentials.
 *  [lisa](https://wordpress.org/support/users/contentiskey/)
 * (@contentiskey)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-log-in-66/#post-12459950)
 * lanigan87
 * -please do not share any login or similar details on this forum or privately
   _“
   Can anyone in WordPress help? happyto give all details privately.”_
 * -can you access the database in your webhosting account? (often in an area called
   PHPMYADMIN)
    in the database you can find the list of users. (in users table)
   you can check the list of users and email addresses to see if your information
   is present.
 * -are you using any plugins that might be interfering with the login process?
   ———————–
   [@maybird360](https://wordpress.org/support/users/maybird360/) – please create
   a new topic so volunteers can address your topic. your site might be impacted
   by this issue: [https://www.zdnet.com/article/bug-in-wordpress-plugin-can-let-hackers-wipe-up-to-200000-sites/](https://www.zdnet.com/article/bug-in-wordpress-plugin-can-let-hackers-wipe-up-to-200000-sites/)
    -  This reply was modified 6 years, 3 months ago by [lisa](https://wordpress.org/support/users/contentiskey/).
    -  This reply was modified 6 years, 3 months ago by [lisa](https://wordpress.org/support/users/contentiskey/).
    -  This reply was modified 6 years, 3 months ago by [lisa](https://wordpress.org/support/users/contentiskey/).
    -  This reply was modified 6 years, 3 months ago by [lisa](https://wordpress.org/support/users/contentiskey/).
 *  Thread Starter [lanigan87](https://wordpress.org/support/users/lanigan87/)
 * (@lanigan87)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-log-in-66/#post-12460683)
 * Hi Lisa, [@contentiskey](https://wordpress.org/support/users/contentiskey/)
 * Thanks for the reply. I got this far and tried the 2 peoples who’s usernames 
   were on the database but still had no luck.
 * Is the password the user-pass or the user activation key? I tried both but neither
   worked.
 * Can I try adding a user from here?
 * Thanks,
    Ciaran
 *  [lisa](https://wordpress.org/support/users/contentiskey/)
 * (@contentiskey)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-log-in-66/#post-12460709)
 * Instructions to change password using PHPMYADMIN area:
    [https://wordpress.org/support/article/resetting-your-password/#through-phpmyadmin](https://wordpress.org/support/article/resetting-your-password/#through-phpmyadmin)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot log in’ is closed to new replies.

## Tags

 * [log-in](https://wordpress.org/support/topic-tag/log-in/)
 * [login](https://wordpress.org/support/topic-tag/login/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [lisa](https://wordpress.org/support/users/contentiskey/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/cannot-log-in-66/#post-12460709)
 * Status: not resolved

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