Cannot let users place orders without an account

  • Resolved mosaicat

    (@mosaicat)


    5 years, 2 months ago

    Hi

    I’m having an issue when non members try to purchase something, it’s telling them that they need to be logged in.

    I recently updated some of the plugins. I’m not sure if the two are related, but no other changes were made to the purchase page.

    Under ‘Accounts and Privacy’, the tickbox for ‘Allow customers to place orders without an account’ is ticked. The tickbox for ‘Allow customers to log into an existing account during checkout’ is not ticked.

    Clicking on ‘Add to cart’ with a guest user immediately goes to a page saying ‘You must be logged in to view this content’. The same option with a registered user works correctly.

    Where should I start looking to fix the issue? Any help would be appreciated. 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
  • Gal Baras

    (@galbaras)

    5 years, 2 months ago

    What’s a “guest user”? Are you logged out when you test?

    What WooCommerce addons are you running?

    What user/login/role related plugins are you running?

    Thread Starter mosaicat

    (@mosaicat)

    5 years, 2 months ago

    Hi, and thank you for the response 🙂

    By guest user I mean someone who in’t logged in.
    Yes, logged out when I test (Anonymous mode).

    Plugins that I assume are related (All updated):
    WooCommerce
    WooCommerce PayPal Checkout Gateway
    WooCommerce Product Table – Super Fast
    WooCommerce Services
    WooCommerce Stripe Gateway
    Mailchimp for WooCommerce
    Paid Member Subscriptions
    WPForms Lite

    Other Plugins:
    Anything Slider – Divi
    Coming Soon Page & Maintenance Mode by SeedProd
    Divi Image Intense
    Divi Overlays
    Gravity Forms Advanced File Uploader
    Jetpack by WordPress.com
    Orbisius Child theme Creator
    POWr Pack
    UpdraftPlus – Backup/Restore
    Velvet Blues Update URLs

    mother.of.code

    (@imazed)

    The Mother of Code

    5 years, 2 months ago

    Hi @mosaicat!

    You must be logged in to view this content

    This is most likely originating from your Paid Member Subscriptions plugin. I recommend reviewing if your products have been restricted by this plugin, and whether deactivating the plugin (temporarily) fixes the issue you’re having.

    Let us know what that does, please!

    Thread Starter mosaicat

    (@mosaicat)

    5 years, 2 months ago

    Thanks!
    Deactivating it does seem to fix the issue. I’m able to get to the cart page without logging in.

    When I edit the Cart page I see the content restriction section there, but I don’t see how to modify or remove it?

    Luminus Alabi a11n

    (@luminus)

    Automattic Happiness Engineer

    5 years, 2 months ago

    Hi @mosaicat,

    You’ll want to reach out to the developers of the Paid Member Subscriptions plugin for assistance here.

    I’m guessing this is the correct forum to reach out to them – https://wordpress.org/support/plugin/paid-member-subscriptions/ unless you’re using a completely different product.

    I’ll go ahead and mark this thread as resolved since your issue is with that plugin.

    Thread Starter mosaicat

    (@mosaicat)

    5 years, 2 months ago

    Thanks for the responses, much appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)
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