Title: Cannot install premium theme through wordpress dashboard
Last modified: August 20, 2016

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# Cannot install premium theme through wordpress dashboard

 *  [pamsy23](https://wordpress.org/support/users/pamsy23/)
 * (@pamsy23)
 * [14 years ago](https://wordpress.org/support/topic/cannot-install-premium-theme-through-wordpress-dashboard/)
 * Hi,
 * Please, anybody, I need your help. I’ve installed wordpress on my site thevirtualdirectory.
   net but my problem is I cannot install 3rd party themes in it. Installation of
   themes from wordpress is okay. If I install 3rd party theme, after uploading 
   it will redirect me to a blank page with error text “Failure to Connect To Web
   Server.” This same error can also be seen when I try to import sample.xml to 
   my theme using WordPress Importer.
 * Additional info:
    I can install theme through cpanel but I would like to try 
   to install it through wordpress dashboard because I will also try if I can import
   files through wordpress importer if my theme was installed through wordpress 
   dashboard.
 * Please I will follow any guidance you may advise. Thank you in advance.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Chip Bennett](https://wordpress.org/support/users/chipbennett/)
 * (@chipbennett)
 * [14 years ago](https://wordpress.org/support/topic/cannot-install-premium-theme-through-wordpress-dashboard/#post-2770387)
 * As this is a commercial Theme, you will need to consult the support offerings
   of the Theme developer.
 *  [Rob](https://wordpress.org/support/users/robmuzo/)
 * (@robmuzo)
 * [14 years ago](https://wordpress.org/support/topic/cannot-install-premium-theme-through-wordpress-dashboard/#post-2770390)
 * Upload the theme via FTP or use a WordPress FTP plugin
 *  Thread Starter [pamsy23](https://wordpress.org/support/users/pamsy23/)
 * (@pamsy23)
 * [14 years ago](https://wordpress.org/support/topic/cannot-install-premium-theme-through-wordpress-dashboard/#post-2770416)
 * Hi Chip,
 * Thank you for posting. I have already informed elegant themes about this and 
   also posted it in their sites forum but according to the moderator, I have to
   contact my webhost (hostgator). I did but they only installed it their way. I
   asked them on how they did it and according to them they just set the .htaccess
   to the correct format then uploaded the theme and imported sample.xml. After 
   they installed it, I tried to verify if the problem was already fixed. I found
   out that the problem still exist.
 * I think the problem is not on the 3rd party themes because all the themes from
   different sources has the same error when I uploaded them.
 * I’ve done experiment to compare the results:
    1) when I install the theme from
   wordpress by picking it directly from the theme option in the dashboard, I mean
   APPEARANCE>THEME>search for a theme there then pick one>INSTALL — it installs
   successfully. 2) but when I went to wordpress.org and downloaded that same theme
   then saved into my hard drive, then APPEARANCE>THEME>UPLOADED the theme from 
   my hard drive — after uploading the file, now the error comes again.
 *  [Chip Bennett](https://wordpress.org/support/users/chipbennett/)
 * (@chipbennett)
 * [14 years ago](https://wordpress.org/support/topic/cannot-install-premium-theme-through-wordpress-dashboard/#post-2770421)
 * > I’ve done experiment to compare the results:
   >  1) when I install the theme from
   > wordpress by picking it directly from the theme option in the dashboard, I 
   > mean APPEARANCE>THEME>search for a theme there then pick one>INSTALL — it installs
   > successfully. 2) but when I went to wordpress.org and downloaded that same 
   > theme then saved into my hard drive, then APPEARANCE>THEME>UPLOADED the theme
   > from my hard drive — after uploading the file, now the error comes again.
 * To me, this sounds like a problem with your server configuration. Your hosting
   provider will probably have to help you figure out what the issue is.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot install premium theme through wordpress dashboard’ is closed to
new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [Chip Bennett](https://wordpress.org/support/users/chipbennett/)
 * Last activity: [14 years ago](https://wordpress.org/support/topic/cannot-install-premium-theme-through-wordpress-dashboard/#post-2770421)
 * Status: not resolved

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