Support » Plugin: Slimstat Analytics » Cannot Install Maxmind Geolite DB

  • Resolved bloomedcompany

    (@bloomedcompany)


    Hi.

    I tried installing geolocation but receive an error message:
    “There was an error downloading Maxmind Geolite Db: Service Unavailable”

    I did a cursory search and found that this has been covered in another thread, and that I need to download the database. I am new to this, so does it matter if I download binary or csv file? Also, should I rename the entire folder to maxmind.mmdb? Lastly, how do I upload it?

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Jason Crouse

    (@coolmann)

    Hi,

    you want to download this file:

    http://geolite.maxmind.com/download/geoip/database/GeoLite2-City.tar.gz

    from this page:

    https://dev.maxmind.com/geoip/geoip2/geolite2/

    After you unzip it (and untar it), you’ll find a file with extension mmdb in the corresponding folder. Rename it to maxmind.mmdb and upload it using your favorite FTP client to

    /wp-content/uploads/wp-slimstat/

    and you should be good to go. Please note that Slimstat will attempt to update that file once a month, when MaxMind releases their monthly update. You might need to repeat this process manually if you can’t find the reason why your server cannot download it automatically.

    Jason.

    Hi Jason,

    This instruction solved my problems today.

    Thank you!

    Plugin Author Jason Crouse

    (@coolmann)

    Hi,

    Please consider writing a review for Slimstat as a token of appreciation for the support you received. It would be a nice way to say thank you and to let people know how much you value this plugin:

    https://wordpress.org/support/plugin/wp-slimstat/reviews/#new-post

    Best,
    Jason

    Hi,

    Im having exactly the same issue, and I have followed your above instructions 3 times, but it did not solve it.

    The error I am getting is,

    Fatal error: Uncaught exception ‘InvalidDatabaseException’ with message ‘Error opening database file (/var/sites/b/mysite.com/public_html/wp-content/uploads/wp-slimstat/maxmind.mmdb). Is this a valid MaxMind DB file?’ in /var/sites/b/mysite.com/public_html/wp-content/plugins/wp-slimstat/maxmind.php:280 Stack trace: #0 /var/sites/b/mysite.com/public_html/wp-content/plugins/wp-slimstat/maxmind.php(90): MaxMindReader->findMetadataStart(‘/var/sites/b/bl…’) #1 /var/sites/b/mysite.com/public_html/wp-content/plugins/wp-slimstat/maxmind.php(25): MaxMindReader->__construct(‘/var/sites/b/bl…’) #2 /var/sites/b/mysite.com/public_html/wp-content/plugins/wp-slimstat/wp-slimstat.php(510): maxmind_geolite2_connector::get_geolocation_info(‘188.223.6.146’) #3 /var/sites/b/mysite.com/public_html/wp-content/plugins/wp-slimstat/wp-slimstat.php(1647): wp_slimstat::slimtrack(Array) #4 [internal function]: wp_slimstat::wp_slimstat_enqueue_tracking_script(”) #5 /var/sites/b/bl in /var/sites/b/mysite.com/public_html/wp-content/plugins/wp-slimstat/maxmind.php on line 280

    I have altered the web address to say just mysite.com as this is a forum.

    I have also paid extra for one of your add-on bundles, so if this error cant be resolved I would like a refund on that please

    Thanks

    Plugin Author Jason Crouse

    (@coolmann)

    It looks like your maxmind.mmdb is not a FILE, or if it is, its permissions don’t allow the web server to access it. Could you check with your favorite FTP client if that’s the case?

    Thanks,
    Jason

    Hi Jason,

    Do you have a direct support email to reach you on, I don’t always check the forums.

    You are correct, however, every time I try to upload the maxmind.mmdb it simply creates an empty folder and not a database file?

    Also, the heatmap doesn’t not seem to be working.

    I have followed all instructions on this, and can not seem to get either issue to work.

    Thanks

    Plugin Author Jason Crouse

    (@coolmann)

    We are investigating this issue. In the meanwhile, you can simply delete the empty “maxmind.mmdb” folder as a workaround to fix this problem.

    Jason

    Hi Jason,

    Thanks for looking in to this.

    Do you have any suggestions for the heatmap as well? I can turn the heatmap on but there seems to be no history of movement being saved and displayed.

    Thanks

    Plugin Author Jason Crouse

    (@coolmann)

    Please make sure you’re using the latest version. If you are, please contact our support team at http://support.wp-slimstat.com so that I can send you a copy of the next version of Slimstat, which should fix some issues with the Heatmap add-on.

    Thank you,
    Jason

    Hi Jason,

    I have check and confirm I have the latest plungin installed. I have contacts your support team on the link above

    Thanks

    Russ

Viewing 10 replies - 1 through 10 (of 10 total)
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