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Jetpack by WordPress.com
[resolved] Cannot install Jetpack (6 posts)

  1. xauren
    Member
    Posted 2 years ago #

    Hello,

    When I try to install jetpack I get the message "Destination folder already exists", but it is not showing up on my list of plugins so I am unclear how to activate and use it. Would love some help.

    Thanks,
    Lauren

    http://wordpress.org/extend/plugins/jetpack/

  2. Barry Carlyon
    Member
    Posted 2 years ago #

    That sounds like you have a folder called jetpack in your wp-content/plugins folder.

    Pop on via FTP and remove the folder and it's contents.

  3. xauren
    Member
    Posted 2 years ago #

    Eek, I'm not sure what that means - I have the address of where it says it's installed - /home3/knittiq1/public_html/wp-content/plugins/jetpack/ - but can't figure out how to remove it. If you can offer any more guidance I would greatly appreciate it!

    Lauren

  4. Barry Carlyon
    Member
    Posted 2 years ago #

    You would have to use a FTP program or shell program to navigate to the /home3/knittiq1/public_html/wp-content/plugins/ folder and remove the jetpack folder.

    A half borked installed is probably there blocking the way.

    Since you havn't understood my first post. You must have used a Control Panel auto installer?
    The control panel should have a File Manager type link and from there you can navigate thru your site to the above directory and remove the jetpack folder.

    You may wish to drop me a line on my contact form for a quick paid support solution.

  5. xauren
    Member
    Posted 2 years ago #

    Thanks so much Barry! I was able to find the folder from my cpanel. Really appreciate the help! :)

  6. Barry Carlyon
    Member
    Posted 2 years ago #

    No problem! Glad to be of help! Don't forget to mark this as solved if you can!

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