Support » Plugin: Event Tickets and Registration » Cannot install Event Tickets plugin – keep getting error

Viewing 8 replies - 1 through 8 (of 8 total)
  • Barry

    (@barryhughes-1)

    We’re sorry to hear it, @illumadrive. Are there any further specifics you can share?

    • Can you share the actual error message you are seeing?
    • It looks like you are already using The Events Calendar: which version?
    • Does the problem still occur if you switch to a default theme and deactivate all other plugins?

    Thanks!

    Thread Starter illumadrive

    (@illumadrive)

    Hi! I am using Events Calendar, yes. But I want to link our PayPal account to accept payment. I am trying to install Event Tickets for this purpose (tell me if I am wrong). But the error I get when I try to install Event Tickets is “Update Failed!”. I also tried uploading the zip of the plugin but it also results in an error that just timesout. Thanks.

    Thread Starter illumadrive

    (@illumadrive)

    And oh ya… Events Calendar Version 4.7.3

    Barry

    (@barryhughes-1)

    Hmm, that’s unusual.

    I wonder if there is a file permissions issue getting in the way. Can you try deleting it and reinstalling one more time?

    If that doesn’t work, unless you are familiar with FTP and want want to try and solve things that way first of all, it may be best to seek help from your web host so they can do some quick clean-up work.

    Let me know how you get on!

    Thread Starter illumadrive

    (@illumadrive)

    What shall I delete/reinstall? I don’t want to do that with Events Calendar since I have it all set up. And the plugin for Event Tickets is not on my plugins page to do anything to…

    Thread Starter illumadrive

    (@illumadrive)

    Is there another way to have PayPal connected (without a paid plugin)? We were hoping to have this setup ASAP. Thanks!

    Thread Starter illumadrive

    (@illumadrive)

    Just noticed this alert when I tried to install Event Tickets… “Installation failed: Connection lost or the server is busy. Please try again later.”

    Thread Starter illumadrive

    (@illumadrive)

    This is now working. Had to work with my hosting provider to fix.

Viewing 8 replies - 1 through 8 (of 8 total)
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