Support » Plugin: Toplytics » Cannot install

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Presslabs

    (@presslabs)

    Hello @snurk,

    This might indeed happen and that’s why we have completely rewritten the plugin. However, we bumped into some issues when trying to push the updated version in the WordPress repository (most probably due to the GA API files size).

    As a conclusion, can you please try to manually update the plugin with the one found on our GitHub repo, here:

    https://github.com/presslabs/toplytics/releases

    Just grab the ZIP file from our latest release and install it in WordPress after removing the version you have now (probably 3.2).

    Please let us know if you still have issues with this version!

    Best regards,
    Pedro/Presslabs team

    Thank you for such swift response! You are right, I’m on 3.2.

    I have now uninstalled version 3.2, deleted files from control panel, then uploaded v4.00.zip.. But oddly enough, when I try to install by upload zip, it uploads, unzips.. and then does not install.. =?

    Any ideas what causes this? It does not actually give any error message other than

    Installerar tillägg från uppladdad fil: toplytics-4.0.0.zip (in english: installing)
    Packar upp paketet… (in english: unzipping)
    Installerar tillägget… (in english: installing)
    Paketet kunde inte installeras. Inget giltigt tillägg hittades. in (english: could not install, no valid plugin was found)
    Installationen av tillägget misslyckades. (english: installation failed)

    PS. I’ve used this file:
    https://github.com/presslabs/toplytics/archive/4.0.0.zip

    But maybe I ought to use a different file?

    Plugin Author Presslabs

    (@presslabs)

    Ah, you are right, that archive contains the whole repo. Please use this one instead:

    http://dl.presslabs.net/toplytics-v4.0.0.zip

    Let us know how it goes now!

    Best regards,
    Pedro/Presslabs team

    Hello again!

    This one works better, but still with some error:

    Parse error: syntax error, unexpected ‘?’ in /my path to wordpress/wp-content/plugins/toplytics/components/Frontend.php on line 240

    • This reply was modified 5 months, 1 week ago by  snurk.

    I think this is line 240 in this file:
    return $toplytics_result[‘result’][$when] ?? [];

    This error makes WordPress not install the plugin.

    Actually, it gets installed, but I cannot activate it.

    Plugin Author Presslabs

    (@presslabs)

    Can you please tell us which PHP version are you using as well as the WordPress version that you currently have?

    WordPress:
    5.0.3

    PHP:
    5.6.40

    Inactivated or not installed modules:
    module fileinfo
    module libsodium
    module imagick

    I also copy-paste some info below just in case something there is useful:

    Directive Local Value Master Value
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    allow_url_include Off Off
    always_populate_raw_post_data 0 0
    arg_separator.input & &
    arg_separator.output & &
    asp_tags Off Off
    auto_append_file no value no value
    auto_globals_jit On On
    auto_prepend_file no value no value
    browscap no value no value
    default_charset UTF-8 UTF-8
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    disable_classes no value no value
    disable_functions no value no value
    display_errors Off On
    display_startup_errors Off Off
    doc_root no value no value
    docref_ext no value no value
    docref_root no value no value
    enable_dl On On
    enable_post_data_reading On On
    error_append_string no value no value
    error_log error_log error_log
    error_prepend_string no value no value
    error_reporting 0 24567
    exit_on_timeout Off Off
    expose_php On On
    extension_dir /opt/cpanel/ea-php56/root/usr/lib64/php/modules /opt/cpanel/ea-php56/root/usr/lib64/php/modules
    file_uploads On On
    highlight.comment #FF8000 #FF8000
    highlight.default #0000BB #0000BB
    highlight.html #000000 #000000
    highlight.keyword #007700 #007700
    highlight.string #DD0000 #DD0000
    html_errors On On
    ignore_repeated_errors Off Off
    ignore_repeated_source Off Off
    ignore_user_abort Off Off
    implicit_flush Off Off
    include_path .:/usr/lib/php:/usr/local/lib/php .:/usr/lib/php:/usr/local/lib/php
    input_encoding no value no value
    internal_encoding no value no value
    log_errors On On
    log_errors_max_len 1024 1024
    mail.add_x_header Off Off
    mail.force_extra_parameters no value no value
    mail.log no value no value
    max_execution_time 30 30
    max_file_uploads 20 20
    max_input_nesting_level 64 64
    max_input_time 60 60
    max_input_vars 1000 1000
    memory_limit 268435456 256M
    open_basedir no value no value
    output_buffering no value no value
    output_encoding no value no value
    output_handler no value no value
    post_max_size 55M 55M
    precision 12 12
    realpath_cache_size 16K 16K
    realpath_cache_ttl 120 120
    register_argc_argv On On
    report_memleaks On On
    report_zend_debug On On
    request_order no value no value
    sendmail_from no value no value
    sendmail_path /usr/sbin/sendmail -t -i /usr/sbin/sendmail -t -i
    serialize_precision 100 100
    short_open_tag On On
    SMTP localhost localhost
    smtp_port 25 25
    sql.safe_mode Off Off
    sys_temp_dir no value no value
    track_errors Off Off
    unserialize_callback_func spl_autoload_call no value
    upload_max_filesize 50M 50M
    upload_tmp_dir no value no value
    user_dir no value no value
    user_ini.cache_ttl 300 300
    user_ini.filename .user.ini .user.ini
    variables_order EGPCS EGPCS
    xmlrpc_error_number 0 0
    xmlrpc_errors Off Off
    zend.detect_unicode On On
    zend.enable_gc On On
    zend.multibyte Off Off
    zend.script_encoding no value no value

    Is it a problem that “allow_url_fopen” is off maybe?

    I can get full information apparently…

    
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    Permalink structure: /%category%/%postname%
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    Can anyone register on this site?: No
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    User Count: 28
    Communication with WordPress.org: WordPress.org is reachable
    Create loopback requests: The loopback request to your site completed successfully.
    
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    Themes Directory: 25.83 MB
    Plugins Directory: 177.92 MB
    Database size: 75.80 MB
    Whole WordPress Directory: 1.97 GB
    Total installation size: 2.04 GB
    
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    Savona (savona): Version 1.0.21 by Aslam
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    Twenty Nineteen (twentynineteen): Version 1.2 by the WordPress team
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    Twenty Thirteen (twentythirteen): Version 2.7 by the WordPress team
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    ### Inactive Plugins (9) ###
    
    Cookie Notice: Version 1.2.46 by dFactory
    Plugin Organizer: Version 9.6.3 by Jeff Sterup
    Revisionary: Version 1.1.13 by Kevin Behrens
    SEO Redirection: Version 4.16 by Fakhri Alsadi
    Smush: Version 3.1.1 by WPMU DEV
    Top 10: Version 2.5.7 by Ajay D'Souza
    Toplytics - Popular Posts Widget: Version 4.0.0 by Presslabs
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    ### Media handling ###
    
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    Imagick Module Version: Imagick not available
    ImageMagick Version: Imagick not available
    GD Version: bundled (2.1.0 compatible)
    Ghostscript Version: 9.07
    
    ### Server ###
    
    Server architecture: Linux 3.10.0-714.10.2.lve1.5.17.1.el7.x86_64 x86_64
    Web Server Software: Apache
    PHP Version: 5.6.40 (Supports 64bit values)
    PHP SAPI: cgi-fcgi
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    PHP time limit: 30
    PHP memory limit: 268435456
    Max input time: 60
    Upload max filesize: 50M
    PHP post max size: 55M
    cURL Version: 7.61.1 OpenSSL/1.0.2q
    SUHOSIN installed: Yes
    Is the Imagick library available: No
    htaccess rules: Custom rules have been added to your htaccess file
    
    ### Database ###
    
    Extension: mysqli
    Server version: 5.6.41
    Client version: mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
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    WP_SITEURL: Undefined
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    COMPRESS_SCRIPTS: Undefined
    COMPRESS_CSS: Undefined
    WP_LOCAL_DEV: Undefined
    
    ### Filesystem Permissions ###
    
    The main WordPress directory: Writable
    The wp-content directory: Writable
    The uploads directory: Writable
    The plugins directory: Writable
    The themes directory: Writable
    The Must Use Plugins directory: Writable
    
    
    Plugin Author Presslabs

    (@presslabs)

    No. the issue is the PHP version you are running. Please note that the new version of Toplytics requires at least PHP 7.0 in order to work, therefore you have to upgrade it in order for the plugin to work.

    Please note that both PHP 5.6 and 7.0 are end of life, therefore I suggest you to upgrade immediately to at least PHP 7.1, in order to be protected for security issues that might arise with these older versions of PHP.

    http://php.net/supported-versions.php

    Unfortunately, until you upgrade to a newer version of PHP we won’t be able to help you furhter 🙁

    Best regards,
    Pedro/Presslabs

    • This reply was modified 5 months, 1 week ago by  Presslabs.

    I got my webhost to activate PHP 7.2, i works now! Such an update, installation is so much easier in this version than the previous one! Thanks also for the quick help with installation!!

    Plugin Author Presslabs

    (@presslabs)

    I’m very glad that everything works smoothly now! And thanks for the review 🙂

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