Support » Plugin: Quttera Web Malware Scanner » Cannot Install

  • Resolved greenterri


    Cannot install: here is the message I get when I try to upload through WordPress site:
    Unpacking the packageā€¦

    Installing the pluginā€¦

    Could not create directory. /usr/www/users/allanhab/wp-content/plugins/quttera-web-malware-scanner/

    Plugin install failed.

    I spoke with my hosting company and they could install on a test wordpress site easily – my permissions are set correctly – they found no reason that it would not install. Is there any known conflicts with other plugins – deactivated a few but that did not work either.

    Please help.

    Haberman Associates

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  • I actually cannot install any of the anti-hacking / malware scanning plugins. Why would that be? The server says it is not them – that my permissions are fine. I installed other plugins after trying these and they installed just fine.

    Plugin Author Quttera


    Dear Greenterri,

    I am so sorry for so late response.

    Do you still experience the install issue?

    Again, I am apologize for the late response.

    Quttera Support Team

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