Title: Cannot install
Last modified: August 21, 2016

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# Cannot install

 *  [Malcolm Plummer](https://wordpress.org/support/users/malcolm-plummer/)
 * (@malcolm-plummer)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/cannot-install-15/)
 * After selecting ‘WP online’ from the menu, I click install and the message ‘unpacking
   the package’ appears. No further messages appear and the process stops.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/cannot-install-15/#post-3663370)
 * > After selecting ‘WP online’ from the menu
 * From what menu?
 *  Thread Starter [Malcolm Plummer](https://wordpress.org/support/users/malcolm-plummer/)
 * (@malcolm-plummer)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/cannot-install-15/#post-3663411)
 * Started with ‘Plugins’ from sidebar menu, then ‘add new’, then go to ‘Search’
   and then type in ‘WP online’ and click ‘search plugins’. Next page then has ‘
   unpacking the package’.
 * I had typed in ‘WP online’ so many times it was coming up as a suggested option,
   hence I said ‘selected WP online from the menu’. Sorry for that.
 *  Thread Starter [Malcolm Plummer](https://wordpress.org/support/users/malcolm-plummer/)
 * (@malcolm-plummer)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/cannot-install-15/#post-3663418)
 * Instead of ‘WP online’ the above post should read ‘WP online store’
 *  Thread Starter [Malcolm Plummer](https://wordpress.org/support/users/malcolm-plummer/)
 * (@malcolm-plummer)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/cannot-install-15/#post-3663420)
 * I think I have found the problem. The plugin is for version 1.3.1 and I had just
   updated to 3.5.1 immediately prior to trying to add the plugin.
 * So I have a new problem. How to install on the latest update?
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/cannot-install-15/#post-3663441)
 * Try asking the plugin’s author.
 *  Thread Starter [Malcolm Plummer](https://wordpress.org/support/users/malcolm-plummer/)
 * (@malcolm-plummer)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/cannot-install-15/#post-3663471)
 * Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Cannot install’ is closed to new replies.

## Tags

 * [install error](https://wordpress.org/support/topic-tag/install-error/)

 * 6 replies
 * 2 participants
 * Last reply from: [Malcolm Plummer](https://wordpress.org/support/users/malcolm-plummer/)
 * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/cannot-install-15/#post-3663471)
 * Status: not resolved

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