Title: Cannot Initialize V2.0.3
Last modified: April 14, 2020

---

# Cannot Initialize V2.0.3

 *  [HKP](https://wordpress.org/support/users/hiskingdomprophecy/)
 * (@hiskingdomprophecy)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-initialize-v2-0-3/)
 * Hi Folks,
 * I installed V2.0.3 on my pc to test before trying again on my live site.
 * It installed okay and when I went to ‘Add Media’ and clicked ‘Cloudinary’ tab,
   I got the blue page with “Please click here to log in using your username & password”
 * However, when I clicked and inserted my email address and password, it just came
   back instantly to the same “Please click here to log in using your username &
   password” blue page. (I was already logged into Cloudinary website and plugin
   at the time.)
 * If I clicked again, it just refreshed the page in 1/2 a second and back to the
   start again.
 * After a few clicks and refreshes, the blue background went white and I got a ‘
   spinning’ black Cloudinary logo…. which would go on forever.
 * As I cannot initialize, I cannot even test the V2.0.3 version at all, so cannot
   use it.
 * I rolled back to V1.1.12 and all was well again. Didn’t even need to log back
   in.
 * Look forward to a fix.
 * Regards and thanks,
    Angus
 * Using: WP-5.4

Viewing 1 replies (of 1 total)

 *  Plugin Support [Raz @ Cloudinary](https://wordpress.org/support/users/razinary/)
 * (@razinary)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-initialize-v2-0-3/#post-12671734)
 * Hi Angus,
 * Can you kindly open a support ticket at [support@cloudinary.com](https://wordpress.org/support/topic/cannot-initialize-v2-0-3/support@cloudinary.com?output_format=md)
   so we can investigate this further?
    If possible, please provide a screen recording
   of the issue along with Dev Tools opened showing both console and network tabs
   for any possible errors.
 * Thanks,
    Raz

Viewing 1 replies (of 1 total)

The topic ‘Cannot Initialize V2.0.3’ is closed to new replies.

 * ![](https://ps.w.org/cloudinary-image-management-and-manipulation-in-the-cloud-
   cdn/assets/icon-256x256.png?rev=2377259)
 * [Cloudinary - Deliver Images and Videos at Scale](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)
 * [Active Topics](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Raz @ Cloudinary](https://wordpress.org/support/users/razinary/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-initialize-v2-0-3/#post-12671734)
 * Status: not a support question