Support » Plugin: Import Export WordPress Users and WooCommerce Customers » Cannot import more than one at a time

  • Resolved mde888


    I’m trying to import a short list of 4 users but it will only upload one at a time then hang. I’m seeing the progress bar with lines running to the right and nothing happens.

    I’ve saved the file as UTF-8 encoded CSV by following the instructions provided but it simply only imports one user then hangs on the progress bar. If I run it again, it imports the second user and hangs… do it a third time and it does the third user etc. Passwords are being correctly imported and everything looks good for the users that get imported… just cant do more than one at a time.

    Not going to be very useful as I’ve got several thousand to import. Happy to upgrade to pro if needed but I’m concerned I can’t import a simple list of 4 users at once.
    Please help.

    PS… I posted the support ticket to WebToffee support (18143) with the import file but after I hit submit I read support it is only for premium users and to post the support query here instead… so here it is

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  • Plugin Author webtoffee


    Hi @mde888,

    There is no limit in the number of users that can be imported at a time from the CSV file. You can import any number of users using the plugin.
    Could you please share with us the screenshot of the browser console screen from the import screen and share us the CSV file so that we can check it. Also please share us the fatal error log(Woocommerce>status>logs>fatal-error). You may please share it with us by uploading to Google Drive or any similar service and sharing the link. Or else you may please send it to us via support.

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