Title: Cannot get WSDesk to work while using Multisite
Last modified: February 4, 2018

---

# Cannot get WSDesk to work while using Multisite

 *  Resolved [Norman Cates](https://wordpress.org/support/users/normancates/)
 * (@normancates)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-wsdesk-to-work-while-using-multisite/)
 * Hi ya,
    So I’m experimenting with WSDesk and it seems quite good.
 * But I have a multi-site setup. I can configure and use WSDesk on the master site.
   But on the secondary one I can’t configure or make any changes.
 * On the secondary site, WSDesk is basically unconfigured.
 * But when I go to create a Status or Tag, it lets me get through the process, 
   and displays the message that it has succeeeded in creating the Status or Tag,
   but they simply aren’t there in the lists.
 * The user i’m using is a full admin superuser on the sites. I notice that in the
   Agents section, my user is shown as having no capabilities. Which seems weird.
   But even if I add Supervisor capabilities to the user, I still can’t add statuses
   or tags.
 * I was told a while back that this plugin supports multisite…
 * Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [wsdesk](https://wordpress.org/support/users/wsdesk/)
 * (@wsdesk)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-wsdesk-to-work-while-using-multisite/#post-9937793)
 * Hi,
 * This issue is solved in the latest version 1.4.4 Please update the plugin to 
   the latest version.
 * If you are still facing the same issue even after updating the plugin, please
   raise a ticket at [support@wsdesk.com](https://wordpress.org/support/topic/cannot-get-wsdesk-to-work-while-using-multisite/support@wsdesk.com?output_format=md)
 * Regards,
    Team WSDesk
 *  Thread Starter [Norman Cates](https://wordpress.org/support/users/normancates/)
 * (@normancates)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-wsdesk-to-work-while-using-multisite/#post-9941867)
 * Hey ya. I tried uninstalling, then reinstalling, and that seemed to work.
 * Although now there are a number of rouge capabilities related to WSDesk that 
   don’t have a role, that are showing up in the Roles page. (I have the Members
   plugin installed in order to be able to control roles)
 * If I wanted to start with a completely clean slate (ie. No WSdesk information
   left over anywhere) how would I do that. SO I can be 100% sure I’m starting from
   a clean slate.
 *  [wsdesk](https://wordpress.org/support/users/wsdesk/)
 * (@wsdesk)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-wsdesk-to-work-while-using-multisite/#post-9941893)
 * Hi,
    - Delete the database tables related to WSDesk.
    - Use the following query to delete some other records: DELETE FROM wp_options
      WHERE option_name LIKE ‘%wsdesk%’; assuming your wordpress table prefix is‘
      wp’
    - Configure all your sites and then reinstall WSDesk.
 *  Thread Starter [Norman Cates](https://wordpress.org/support/users/normancates/)
 * (@normancates)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-wsdesk-to-work-while-using-multisite/#post-9941913)
 * Thank you. Very helpful
 *  [wsdesk](https://wordpress.org/support/users/wsdesk/)
 * (@wsdesk)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-wsdesk-to-work-while-using-multisite/#post-9941974)
 * Hi,
 * If you are happy with our plugin and support please leave us a review [here.](https://wordpress.org/support/plugin/wsdesk/reviews/#new-post)
   It would mean a lot to us.
 * Regards,
    Team WSDesk

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot get WSDesk to work while using Multisite’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wsdesk_8cbad0.svg)
 * [WSDesk - Wordpress HelpDesk & Support Ticket System](https://wordpress.org/plugins/wsdesk/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wsdesk/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wsdesk/)
 * [Active Topics](https://wordpress.org/support/plugin/wsdesk/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wsdesk/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wsdesk/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [wsdesk](https://wordpress.org/support/users/wsdesk/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-wsdesk-to-work-while-using-multisite/#post-9941974)
 * Status: resolved