Title: Cannot get to Two-Factor Authentication tab
Last modified: September 7, 2021

---

# Cannot get to Two-Factor Authentication tab

 *  Resolved [bkjproductions](https://wordpress.org/support/users/bkjproductions/)
 * (@bkjproductions)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/cannot-get-to-two-factor-authentication-tab/)
 * Testing with **Troubleshooting **mode on, WP 5.8 and plugin version 3.5.4 and
   default WP theme, I am getting an error, logged in as Admin.
    **Sorry, you are
   not allowed to access this page.** when trying to view the Two Factor Authentication
   panel.
 * mydomain.com/wp-admin/admin.php?page=profile-builder-two-factor-authentication
 * The other tabs in the Settings of the plugin _are _working (General, Admin Bar,
   etc.)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-get-to-two-factor-authentication-tab%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [dariusraia](https://wordpress.org/support/users/dariusraia/)
 * (@dariusraia)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/cannot-get-to-two-factor-authentication-tab/#post-14849463)
 * Hello [@bkjproductions](https://wordpress.org/support/users/bkjproductions/),
 * This is a bug from our side, thank you for reporting it!
 * The 2FA functionality is not available for the free version of PB, so the tab
   should not be there in the first place.
 * We will fix this bug in the next versions of Profile Builder.
 * Kind regards,

Viewing 1 replies (of 1 total)

The topic ‘Cannot get to Two-Factor Authentication tab’ is closed to new replies.

 * ![](https://ps.w.org/profile-builder/assets/icon-256x256.png?rev=2961144)
 * [User Profile Builder - Beautiful User Registration Forms, User Profiles & User Role Editor](https://wordpress.org/plugins/profile-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/profile-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/profile-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/profile-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/profile-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/profile-builder/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [dariusraia](https://wordpress.org/support/users/dariusraia/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/cannot-get-to-two-factor-authentication-tab/#post-14849463)
 * Status: resolved