Support » Plugin: Social Media Flying Icons | Floating Social Media Icon » Cannot get rid of “You have saved license code….” nag box

  • Resolved mrsnak

    (@mrsnak)


    Both the “click here” and “install addons” buttons go to error message, “Sorry, you are not allowed to access this page.”

    Also, cannot get Social Media icons to stay lined up vertically. Emailed support and never heard back. 3 icons and they go from horizontal to a pyramid depending on screen width. Same on mobile.

    Tired of all the hoops I have to jump through to get this work.

    • This topic was modified 2 years, 4 months ago by mrsnak.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Acurax Technologies

    (@acurax)

    Hello,

    Thank you for being with us, Please follow the following solution.
    1) Disable and Delete the premium and basic floating social media plugin
    2) Install Latest Basic Floating Social Media Flying Icon Plugin
    3) Go to Addons Page and Add your License code.
    4) It will now show option to install premium version, Follow the instructions and you are done.

    Do let me know if there is any issues.

    Well, besides the fact that it took you over a month to get back to me, this complicated process of deleting and adding did nothing to fix the problem. Just wasted 15 minutes of my life.
    Add-on supposedly activated, but I no longer have access to the full plugin settings, and nag box still there.

    • This reply was modified 2 years, 2 months ago by mrsnak.
    • This reply was modified 2 years, 2 months ago by mrsnak.
    Plugin Author Acurax Technologies

    (@acurax)

    Sorry for the inconvenience, This is really a strange issue, We would like to take a look at your case, Please create a wordpress login and send them to info at acurax dot com and we will take a look and so can identify and resolve it.

    I’ve reported through your site contact form (you have no actual support page at that address) before and either heard back weeks later or not at all. I figured a public response would get faster action.
    Is this issue also the cause of why I can’t get the icons to remain vertical? You never addressed that in my first question.
    Please check your contact form now.

    • This reply was modified 2 years, 2 months ago by mrsnak.
Viewing 4 replies - 1 through 4 (of 4 total)
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