Support » Plugin: GDPR Cookie Consent » Cannot get ‘Reject’ button to appear

  • Resolved boardboss

    (@boardboss)


    Hi all – No matter how I configure the [free] version of the plugin, I never see the ‘Reject’ button appear. This includes after clicking the ‘Accept’ button. I installed to to test on a live site tonight, but have disabled it while I seek an answer to this issue. Thanks in advance for any assistance!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author webtoffee

    (@webtoffee)

    Hi @boardboss,

    Shortcode to place reject button in bar is [cookie_reject]. Are you sure that you have added the shortcode in your cookie message bar text under Cookie Law Settings > Customise cookie bar.. Refer help tab under plugin submenu.

    @webtoffee Thank you for the prompt reply. Yes, even with the shortcode [cookie_reject] in the message bar text field, the Reject button would not show up. I did not that there was an incremental release to 1.7.5 overnight, so I upgraded. After I did, I then deactivated the plugin, then reactivated it, and the Reject button finally showed up. I don’t know if the issue was related to whatever changed from 1.7.4 to 1.7.5, although it appears to be resolved. Thanks again.

    @webtoffee Hi again. I see from the changelog that the shortcode for the Reject button is now included by default in 1.7.5. Great move! 🙂

    One final question. If I buy the single site license to test the premium features, can I return that within the 30-day refund period and instead purchase a multi-site license?

    Plugin Author webtoffee

    (@webtoffee)

    Hi @boardboss,

    You can refund a single site and purchase multisite within 30 days refund policy period. For further presale queries, please submit a ticket here.

Viewing 4 replies - 1 through 4 (of 4 total)
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