Support » Plugin: WP Live Chat plugin for WordPress - Tidio » Cannot get offline

  • Resolved sammies

    (@sammies)


    Hi,

    Lovely plugin but I have 2 issues.

    First I cannot seem to get the offline message working. Even when the operator is offline the welcome message seems to remain on online.

    The site seems to slowdown , is there anything we can do? It is quite considerable more then 1 sec.

    The page I need help with: [log in to see the link]

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  • Plugin Support olektidio

    (@olektidio)

    We will be happy to help!
    I see that your status says “Offline” at this time and the chat is indeed offline. Is there another message that should be showing? Please let me know at jan@tidio.net

    While page loading speed measuring websites may suggest that Tidio is slowing down your website, it is not true at all. Tidio loads asynchronously and kicks in only after all the content of the website has loaded, so its impact on the speed of the loading is next to none. It does indeed load for approx. 1 second but only after everything else loaded, that’s why you can see that Tidio is the last piece of your website to appear.

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