Support » Plugin: Jetpack by WordPress.com » cannot get it to work (4.8)

  • after update my website went blank, when tried to activate it manually after deactivation it says it cased serious error and cannot be activated…

    EDIT: ok, I got it working, but cannot get it to connect to the wp profile. looked at the statistics and I will stop using it, I see no change whatsoever (used only CDN..)

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  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Sorry about that! We’ve made some changes to the Sitemaps feature in Jetpack 4.8, and inadvertently used code that isn’t compatible with old versions of PHP (PHP 5.3 or less). That’s most likely what’s causing the issue on your sites.

    We’ll release a new update to solve that problem, but until then I’m afraid I can only recommend the following:

    1. Contact your hosting provider and ask them if it is possible for you to use a more recent version of PHP. PHP 7 is the recommended version of PHP for WordPress, so if they can update you to PHP 7 that would be great.
    2. Remove the Jetpack plugin from your site until we release an update.
    3. Force Deactivate the Sitemaps module by installing this must-use plugin on your site. You can do so by following the instructions in the file.

    Really sorry for all the trouble!

    I’ll post again here once I have some news.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Sorry everyone for all the trouble! We’ve just released 4.8.1 to solve the issue mentioned in this thread.

    You can read more about this release here:
    http://wp.me/p1moTy-4N5

    Please update to 4.8.1 as soon as possible to see if that fixes that issue for you. Also, if you’re using WP Rocket, please update that to the latest version as well.

    If you continue to experience issues, could you please try to delete the Jetpack plugin, and reinstall it from scratch? If that doesn’t help either, you can start a new thread here with as much information as possible about the errors you see on your site:
    https://wordpress.org/support/plugin/jetpack#new-post

    Thank you, and again, sorry for the trouble! While we do our best to test things prior to release, sometimes things fall through the cracks. We’ve added additional measures to make sure this type of error doesn’t happen again.

Viewing 2 replies - 1 through 2 (of 2 total)
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