Title: Cannot get API secret key!
Last modified: August 22, 2016

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# Cannot get API secret key!

 *  Resolved [TammyJRizzo](https://wordpress.org/support/users/tammyjrizzo/)
 * (@tammyjrizzo)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-api-secret-key/)
 * I installed the plug-in, and it says I need a secret key before it will work.
   That’s fine; I go to the page with the big, green button that says “Customize
   Contextly and Get API Key”. I click the button. A new tab opens, as I would expect,
   but it opens to my blog’s home page, not to Contextly, or to any page where there’s
   an API key of any sort. So, what do I do to get my API key? I even tried going
   to Contextly.com and looking for a login, thinking that there may be a back door
   to getting my API key that way, but there doesn’t seem to be a sign-up or login
   area on the Contextly.com site.
    Frankly, I’m baffled. Anyone have any other 
   ideas?
 * [https://wordpress.org/plugins/contextly-related-links/](https://wordpress.org/plugins/contextly-related-links/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [bsac](https://wordpress.org/support/users/bsac/)
 * (@bsac)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-api-secret-key/#post-5590993)
 * Tammy,
 * Are you using any kind of ad block? If so, turn it off and try again.
 * When you retry it, also do this:
 * * Go to: View->Developer->JavaScript Console (for Chrome)
    OR * Go to: Tools –
   > Web Developer –> Web Console (for FireFox)
 * This will allow you to see how the javascript is executing. If you see any errors,
   could you please take a screenshot and send it to [info@contextly.com](https://wordpress.org/support/topic/cannot-get-api-secret-key/info@contextly.com?output_format=md)?
 * Thanks!
 *  Thread Starter [TammyJRizzo](https://wordpress.org/support/users/tammyjrizzo/)
 * (@tammyjrizzo)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-api-secret-key/#post-5591059)
 * I’ve disabled AdBlock, and tried again. It still went to my home page. I cleared
   the cache, left adblock off, and it still went to my home page. I tried the web
   console (I use Firefox), and it opened up a console on the page with the big 
   green button, but when I clicked the button, nothing showed on the console, and
   the page still went to my home page.
 * What should I try now? I have NO programming knowledge; I only know that javascript
   is something that makes things … do things.
 *  [bsac](https://wordpress.org/support/users/bsac/)
 * (@bsac)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-api-secret-key/#post-5591064)
 * Can you please send an email including your site name to [info@contextly.com](https://wordpress.org/support/topic/cannot-get-api-secret-key/info@contextly.com?output_format=md)?
 * Thanks,
    Ben
 *  Thread Starter [TammyJRizzo](https://wordpress.org/support/users/tammyjrizzo/)
 * (@tammyjrizzo)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-api-secret-key/#post-5591066)
 * Email sent. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot get API secret key!’ is closed to new replies.

 * ![](https://ps.w.org/contextly-related-links/assets/icon-256x256.png?rev=984192)
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## Tags

 * [api key](https://wordpress.org/support/topic-tag/api-key/)
 * [secret key](https://wordpress.org/support/topic-tag/secret-key/)

 * 4 replies
 * 2 participants
 * Last reply from: [TammyJRizzo](https://wordpress.org/support/users/tammyjrizzo/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/cannot-get-api-secret-key/#post-5591066)
 * Status: resolved