Cannot get access to the site for support

  • Resolved devlinz

    (@devlinz)


    7 years, 8 months ago

    We tried to go to the site, it is not accepting the email and password that we have for it. It is not allowing us to reset our password. Keeps saying our email address in not correct and no account exists. I have verified I have all the correct information through the purchase confirmation we have for the repeater add-on.

    Now when I go to the site all I am getting is:
    This site can’t be reached
    support.advancedcustomfields.com refused to connect.

    The support I am looking for is due to the WP 4.6 update. All my Wysiwyg editors that are organized through tabs are not working. The editor on the first tab has all of its functionality, but all subsequent tabs are missing their functionality.

    https://wordpress.org/plugins/advanced-custom-fields/

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  • Thread Starter devlinz

    (@devlinz)

    7 years, 8 months ago

    For toruble shooting I have cleared my cash. I have also determined its not a 4.6 specific issue, all my content Wizywigs are working.

    Thread Starter devlinz

    (@devlinz)

    7 years, 8 months ago

    It seems to have resolved itself. Still cannot access your site to try and solve the username and password issue, most likely due to the log in attempts.

Viewing 2 replies - 1 through 2 (of 2 total)
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