Cannot get 2 timelines to appear

Hi there,

We recently upgraded to Pro, but seem to be experiencing glitches. I have emailed 2 times already but not received a response, so hoping to find an answer here.

When trying to show multiple timelines, the options do not appear in the shortcode generator. I have created 2 timelines, and allocated events to them, but cannot make them appear on my page.

I have been trying for ages to simply get my 2 different timelines to appear but cannot seem to find an answer. Hope someone can help.

Many thanks,
Oli