Support » Plugin: Embed Any Document » Cannot generate preview with PDF

  • Resolved lipps199

    (@lipps199)


    Seems like all the sudden the plugin has stopped showing pdf previews. It appears that the plugin is appending a google docs url before the path to the PDF and its causing the pdf preview to not work. Is there a reason why this is happening?

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  • Hi, I have the PDF files uploaded and sometimes the plugin doesnt work when we load the page first time. Need to do refresh again to load the pdf document. Any reason why it is not showing in the first time itself?

    Plugin Support vidyakv

    (@vidyakv)

    Hi @lipps199 @srk5ever ,

    I am sorry for the trouble. Google Docs Viewer is notorious for the stability issues, especially for the documents that are hosted elsewhere!

    When using the Plus version, we recommend two solutions for stability.

    • Use Google Drive to host your files – We have hardly seen any downtime for the documents that are embedded from Google Drive
    • Use Box.com – Box.com has its own viewer. It’s super stable and also comes with various privacy settings.

    Otherwise, nothing much we can do in this case. Hope you understand.

    Regards,
    Vidya K V

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