Support » Fixing WordPress » Cannot find where to edit a particular page

  • I recently purchased a website design from a professional design team and they uploaded the design via WordPress. This is my first time using WordPress and so I’m having some issues figuring out how to edit everything.

    I’m no stranger to blog admin panels and so I found my way around and edited all but two things.

    The page I have a question about can be located by going to and clicking on E-Packet at the top and then selecting the Schedule page.

    Now, in my website panel I clicked on “Pages” where they have stored the information located for these five set of pages located in E-Packet. If you click between all of them, you’ll notice that on all but the Schedule page there is a Blue Header at the top of the page saying something like “Cover Letter” or “Prayer Card.” When I edit the page title, the blue heading changes and not the actual words on the tab.

    My problem is, when I open the Schedule page in the admin panel, it’s blank and there is nothing there. Through the information above, I have gathered that the Schedule page is not actually connected the same way the rest of these pages are. No matter how I edit the page nothing about the page changes.

    I searched all over the files in the admin panel and cannot find anything to edit this information. I assumed I can if I go into the code, but I don’t know where to go to do that, nor do I know what I am looking for and any help would be appreciated.

    If you need more information, I will do my best to explain.

Viewing 7 replies - 1 through 7 (of 7 total)
  • It’s difficult for anyone to properly advise you since your custom theme isn’t readily available for anyone to see. Your first port of call should really be your developers.

    However, a cursory look at your theme suggests to me that your theme templates call custom tabs which could be widgetised areas or maybe created with a plugin. Check out your loaded plugins and look at your widget areas in Appearance –> Widgets.

    On your schedule page, look at it in the editor and look on the right for page attributes. It’s likely that the relevant template used to display that page will be revealed there.

    I have attempted to reach the design team. Once they completed their fulfillment of my project they ceased to respond to me in an intelligible way. I have asked three times about this and gotten one response that ignored my question. I am not very happy with their customer service, though I do like their design.

    I looked at the plugins, and the only plugins they have installed is for a contact form, a custom field template for the posts (this is used for my updates page to make my information appear in a pop-up), and one called Types-Compete Solution for Custom Fields

    They only used one theme, and I am not sure how to edit it. The widgets page shows me all the widgets used, but I couldn’t figure out how to edit them or see the code involved. All I could do was move them around.

    I am not quite sure what you meant by the editor, but I went to pages and opened the schedule page where I should be able to add or delete text (the page that’s blank in the admin panel) and there is no information about themes off to the side.

    Here is what you do.

    The page that is blank.

    1. Look for the page template name.
    2. From there go to the editor in you WordPress admin.
    3. Search for the name of the template.

    Take note of the template file that it is connected to the page template name and from there you should be able to make the edits you need.

    Look at this image, it’s where a page’s template is defined.

    View post on

    If you don’t see that box, maybe enable it in screen options (top right).

    I could not find which theme it was tied to, so I just opened every php file in the editor and eventually found it. Thank you so much!

    Next time just do a control+f. That way you’re not banging your head against the wall. 🙂


    If I can’t find a block of code I just grep the theme directory.

    grep -R "thing" example_theme/

Viewing 7 replies - 1 through 7 (of 7 total)
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