Support » Plugin: Wicked Folders » cannot expand folders

  • Resolved ensemblebd

    (@ensemblebd)


    primary folder called “All Folders” won’t expand. Cannot see any of the sub tree.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author wickedplugins

    (@wickedplugins)

    Hi @ensemblebd,

    My guess is that this issue is being caused by a conflict with another plugin. Would it be possible for you to temporarily deactivate all other plugins and then re-activate them a few at a time until the issue returns to determine which plugin is causing the conflict?

    Once you’ve identified which plugin is causing the issue, please let me know and I can investigate further to see if it’s something we can fix on our end.

    Thread Starter ensemblebd

    (@ensemblebd)

    Thank you very much, I will do so and report back asap.

    Thread Starter ensemblebd

    (@ensemblebd)

    Unable to confirm the cause, as it seems to have just “gone away”.
    Which definitely lends towards a compatibility issue.
    We did update plugins and themes, so perhaps one of them was the cause.
    Sorry I can’t provide better diagnostics/insight on this – but it’s definitely resolved.
    Thank you!

    Plugin Author wickedplugins

    (@wickedplugins)

    No problem! Glad to hear it’s fixed!

Viewing 4 replies - 1 through 4 (of 4 total)
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