Support » Plugin: WooCommerce Braintree Payment Gateway » cannot enter numbers in credit card area

  • vvvv

    (@vvvv)


    Thank you for this plugin, it was working fine and still is for an “regular” order, but now if we create an INVOICE from woocommerce, when we click the PayNow link in the email (xxx/checkout/order-pay/1273/?pay_for_order=true&key=wc_order_xyz), the link resolves to the checkout area but we cannot type in any of the braintree credit card fields.

    We do not believe any other code exist is added to be blocking entry, and we are not seeing any console errors (using chrome inspect) but do see this inspect element indicating a problem:
    =======
    <fieldset id=”braintree-cc-form”>
    <input type=”hidden” id=”braintree-payment-nonce” name=”braintree-payment-nonce”>
    <input type=”hidden” id=”braintree-error” name=”braintree-error” value=””>
    ==========

    is there any tips on how to resolve this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, did you make any changes to your site before this started to happen? For example, did you update any plugins? Did you add a new plugin? Did you update WordPress?

    Kind regards

    vvvv

    (@vvvv)

    We are not sure when this started to happen as we do not use the Invoice feature very often…..

    Plugin updates happen constantly, as you are well aware, but in this case, we do not know when the feature stopped working in regard to those updates. We know it was working this summner (but that was a LOOOONG time ago in “plugin update” time frame.)

    Is there anything specific I can look for? The console is showing no errors, so I am not sure where to start looking.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, have you tried to do a plugin conflict test? For example can you disable all of your other plugins except this one, then carry out a test.

    Also WooCommerce, have little bugs that pop up every time they release a major update. This could also affect the issue you are experiencing.

    Regards

    vvvv

    (@vvvv)

    Hi

    I disabled all plugins to no avail – could not type into the “pay Now” link in an Ivoice order, but I could still type numbers in the fields for a regular checkout.

    I disabled all woocommerce themplate overrides, my custom functions and my custom style sheet – still could not use the cc fields for the Invoice only.

    I then deactivated this plugin and activated the “WooCommerce PayPal Powered by Braintree Gateway” plugin, and had no problem entering values in either the Invoice or Regular checkout fields. Both worked fine.

    I can switch plugins, but would still prefer this one,… any other ideas?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, I have submitted a message to the developers to investigate further your issue.

    Thank you

    vvvv

    (@vvvv)

    Thank you so much!

Viewing 6 replies - 1 through 6 (of 6 total)
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