Title: Cannot empty comments Spam folder
Last modified: August 30, 2016

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# Cannot empty comments Spam folder

 *  [wineista](https://wordpress.org/support/users/wineista/)
 * (@wineista)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/cannot-empty-spam-folder/)
 * I am working on a small WordPress based website for someone else. It had a lot
   of spam comments which I flagged as spam. There are now 96 sitting in the Spam
   folder. I want to delete them, but regardless of whether I use Firefox or Chrome
   and on Windows 8.1 or Linux, going into the Spam Folder page causes the browser
   to hang. At the bottom there can be a message saying “Waiting for [domain name]…”
 * I log into:
    [http://[domain](http://[domain) name]/wp-admin/ and going to:
 * [http://[domain](http://[domain) name]/wp-admin/edit-comments.php?comment_status
   =spam
 * is the URL where it hangs. And it never comes back. Chrome will eventually give
   you the Kill or Wait buttons.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/cannot-empty-spam-folder/#post-6519284)
 * Have you tried:
    – Flushing any caching plugins you might be running, as well
   as server and/or browser caches. Also, any op cache or content network cache,
   as well as Cloudflare, clear those caches. – deactivating ALL (yes all) plugins
   temporarily to see if this resolves the problem (plugin functions can interfere).
   If this works, re-activate them individually (one-by-one) to find the problematic
   plugin(s). – switching to the unedited default Twenty Fifteen theme for a moment
   using the WP dashboard to rule out any theme-specific issue (theme functions 
   can interfere like plugins).
 *  Thread Starter [wineista](https://wordpress.org/support/users/wineista/)
 * (@wineista)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/cannot-empty-spam-folder/#post-6519293)
 * Thanks for the reply.
 * Unfortunately, I don’t think I have administrator privileges. I don’t see anything
   about plug-ins or caches or themes. I will have to ask the owners of this business
   if they have access to the admin account. I believe they have severed ties with
   the person who set this up.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot empty comments Spam folder’ is closed to new replies.

## Tags

 * [hang](https://wordpress.org/support/topic-tag/hang/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [wineista](https://wordpress.org/support/users/wineista/)
 * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/cannot-empty-spam-folder/#post-6519293)
 * Status: not resolved

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