Title: Cannot Edit Role Last modified: August 22, 2016 --- # Cannot Edit Role * [knucleheads](https://wordpress.org/support/users/knucleheads/) * (@knucleheads) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/) * Hello, I am trying to edit a user’s Role. I would like to set this user up as Level #1. * Yet if I select Level #1 from the User’s dropdown menu, then click “Update User” at the bottom… the setting does not “stick”. * When the User’s page reloads, the role is back to “Subscriber”. * This user registered via Facebok. * Is this problem a setting I have modified in error? * Thank you for your help! * [https://wordpress.org/plugins/s2member/](https://wordpress.org/plugins/s2member/) Viewing 11 replies - 1 through 11 (of 11 total) * [KTS915](https://wordpress.org/support/users/kts915/) * (@kts915) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935058) * > This user registered via Facebok. * How? * It sounds like you have a conflict between s2Member and whatever plugin or method you are using to register from Facebook. * Thread Starter [knucleheads](https://wordpress.org/support/users/knucleheads/) * (@knucleheads) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935060) * Ah yes… They are registering via: WP-FB-AutoConnect Here is their information: [https://wordpress.org/plugins/wp-fb-autoconnect/](https://wordpress.org/plugins/wp-fb-autoconnect/) * Any idea how could I start to troubleshoot this? How to… well, start to track down where the problem lies? * Thank you!! * [KTS915](https://wordpress.org/support/users/kts915/) * (@kts915) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935083) * I’d start by testing whether you can change the user role with WP-FB-AutoConnect deactivated. Then I’d contact that plugin’s developer to explain the issue. * Thread Starter [knucleheads](https://wordpress.org/support/users/knucleheads/) * (@knucleheads) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935119) * Odd. Just de-activated WP-FB-AutoConnect. Then tried to mdofied the user… yet once again… same thing. I select Level 1 from the dropdown menu, click “Update User”. When the user’s page reloads, it is back to “subscriber”. * Still checking over here what could be the issue. * Thread Starter [knucleheads](https://wordpress.org/support/users/knucleheads/) * (@knucleheads) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935155) * I think this is something to do with my s2Member plugin. * I disabled WP-FB-Autoconnect, and I still cannot a user’s role. * Any idea what I could try? * [KTS915](https://wordpress.org/support/users/kts915/) * (@kts915) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935156) * > I think this is something to do with my s2Member plugin. * s2Member does not prevent the resetting of user roles. Most likely, you have a conflict between s2Member and another plugin (or your theme). * Turn all the other plugins off and change theme, and see if you can change role then. If so, you have a conflict. Then just turn things back on one by one, and test each time, and you’ll identify the culprit when the problem recurs. * Thread Starter [knucleheads](https://wordpress.org/support/users/knucleheads/) * (@knucleheads) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935157) * > Turn all the other plugins off and change theme, and see if you can change > role then. If so, you have a conflict. Then just turn things back on one by > one, and test each time, and you’ll identify the culprit when the problem recurs. * Going to do that now, and report back. Thank you * Thread Starter [knucleheads](https://wordpress.org/support/users/knucleheads/) * (@knucleheads) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935222) * Ok! It has been tracked it down. When I de-activate the iThemes Security plugin, everything works as it should. * I can change the User’s Role without a problem. Yet if I activate iThemes Security, the problem comes up again. * I will contact the iThemes Security team, and see what they suggest. * I will report back here in the interest of spreading the fix. * [KTS915](https://wordpress.org/support/users/kts915/) * (@kts915) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935236) * [@knucleheads](https://wordpress.org/support/users/knucleheads/), * I really wouldn’t recommend using any security plugin with s2Member. Why not? Three reasons: * 1. s2Member already does many of the things these plugins do, so there is almost bound to be a conflict; * 2. Many (most?) of the remaining security “fixes” are either not worth bothering with (even counter-productive), or can easily be done by another method; * 3. Most important of all, the most effective security for your site will never be provided from within WordPress. It needs to be done from outside. In other words, you need a good host who knows what it’s doing. This is one of the reasons why managed WordPress hosting really is the way to go. Much more can be accomplished by your host than can ever be done using a WordPress plugin. * Thread Starter [knucleheads](https://wordpress.org/support/users/knucleheads/) * (@knucleheads) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935276) * Good info KTS915. * Thank you. Regarding #3, I bought a small VPS. I know that maybe hosted all of this is taken care for… yet I find great pleasure in doing all this myself. * Uphill? Most definitely. Yet I enjoy setting things up myself. * Will see what else I can do! * [KTS915](https://wordpress.org/support/users/kts915/) * (@kts915) * [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935277) * You are braver than me, knucleheads! Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Cannot Edit Role’ is closed to new replies. * ![](https://ps.w.org/s2member/assets/icon-256x256.png?rev=980067) * [s2Member – Excellent for All Kinds of Memberships, Content Restriction Paywalls & Member Access Subscriptions](https://wordpress.org/plugins/s2member/) * [Frequently Asked Questions](https://wordpress.org/plugins/s2member/#faq) * [Support Threads](https://wordpress.org/support/plugin/s2member/) * [Active Topics](https://wordpress.org/support/plugin/s2member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/s2member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/s2member/reviews/) * 11 replies * 2 participants * Last reply from: [KTS915](https://wordpress.org/support/users/kts915/) * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/cannot-edit-role/#post-5935277) * Status: not resolved