Support » Theme: Twenty Twelve » cannot edit media in 2012 theme

  • Sharen McArthur

    (@sharenmcarthurgmailcom)


    I cannot edit photos and other images (like my logo) that I add through Add Media in my posts. I click on the photo or image; the edit box appears and then immediately goes away. I cannot get it to stay so that I can edit the photo or image. Also, sometimes when I click the photo or image to edit, the page jumps down, and I still cannot edit it.

    I have updated to the latest version of the 2012 theme. The problem still exists.

    How do I fix this problem? Is this a bug?

    The page I need help with: [log in to see the link]

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  • Sharen McArthur

    (@sharenmcarthurgmailcom)

    I checked old posts today. The same problems occur, and I cannot edit any of the photos or images in these posts. So none of my photos or images can be edited.

    Hi Sharen,

    It’s recommended testing for a plugin conflict by deactivating all the third party plugins on your site, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can specify which one by reactivating them one at a time.

    Please also ensure to use the latest version of the theme.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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