Support » Plugin: WooCommerce » Cannot Download Purchased Download

  • Resolved dsherer

    (@dsherer)


    I have setup a paypal sandbox to test the woocomerce. I have 2 issues

    1) no download link in email. I have tried changing the prefix and that didn’t help. I have also tried using the twenty seventeen theme and that didn’t work. However I am not to worried about this at this time

    2) when logged in as the customer and I click on the download link I get this message “Unable to insert download log entry in database.” I cannot find anything on this.

    Has anyone else had this issue? Where can I look to troubleshoot this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mikey Arce

    (@mikeyarce)

    Automattic Happiness Engineer

    Hi @dsherer,

    1) no download link in email. I have tried changing the prefix and that didn’t help. I have also tried using the twenty seventeen theme and that didn’t work. However I am not to worried about this at this time

    Fist, make sure you are granting access when “Processing”, under WooCommerce > Settings > Products > Downloadable Products:

    Next, make sure the Orders are going to Processing.

    2) when logged in as the customer and I click on the download link I get this message “Unable to insert download log entry in database.” I cannot find anything on this.

    Are you able to reproduce this issue when you try another Order? I wonder if something might just be wrong with that one Order.

    Hi. This is marked as resolved but I don’t see where? I have the same issue. Also the link above ‘The page I need help with: http://becca.the-brotherhood.org’ goes to some bible site??

    Mikey Arce

    (@mikeyarce)

    Automattic Happiness Engineer

    Hi @griffo3287,

    Ass per the Forum Welcome, can you please create a new topic for your issue?
    https://wordpress.org/support/plugin/woocommerce/

Viewing 3 replies - 1 through 3 (of 3 total)
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