Support » Plugin: Favicon by RealFaviconGenerator » cannot download JSON file

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author phbernard

    (@phbernard)

    A 5000ms timeout is a bit short, yet the server is supposed to answer way faster than this. I don’t think there was any issue today regarding response time.

    Do you have some security plugin installed? Also, how is your WP hosted? Self-hosted? A provider?

    Plugin Author phbernard

    (@phbernard)

    Oh, and did you try several times or only once?

    And… sorry for this bad experience 🙁

    Thread Starter MarionFW

    (@marionfw)

    I tried several times.
    Just now I tried again, but got the same message (5001 milliseconds).

    I disabled the security plugin (iThemes Security), and tried again, but that didn’t help.

    My WP-site is hosted by a provider, Hostnet.nl.

    Plugin Author phbernard

    (@phbernard)

    Okay. I see two ways to go:

    – Do you have access to the web server error log? It might contain relevant information about the issue.
    – You can contact Hostnet.nl about this. This is the first time such error is reported, so it is reasonable to think that something in Hostnet configuration causes it.

    Thread Starter MarionFW

    (@marionfw)

    I found this in the error log:

    ap_pass_brigade failed with error 103: Software caused connection abort, referer: http://waternatuurlijkgrootsalland.nl/wp-admin/themes.php?page=favicon-by-realfavicongenerator/admin/class-favicon-by-realfavicongenerator-admin.phpfavicon_appearance_menu&json_result_url=/files/1d341d5606204c8a7348150642c4e09ec26b7390/json_result.json

    Should I contact my provider, or is it something you can help me with?

    Plugin Author phbernard

    (@phbernard)

    Apparently, this error is due to mod_fcgi and the way it is configured by Hostnet. Clearly there is nothing the plugin can do about this, sorry 🙁

    What you can do now:
    – Contact Hostnet to get this fixed. The plugin works well with a lot of providers. I could test it myself with HostGator, a famous one. So even if Hostnet didn’t do anything really wrong, they should do something about this.
    – Install the favicon manually. Lame but works. Go to RealFaviconGenerator.net to create your favicon package manually and follow the instructions in http://codex.wordpress.org/Creating_a_Favicon .

    Plugin Author phbernard

    (@phbernard)

    Hi,

    Did you find a workaround? Was Hostnet able to fix?

    If there are no news about this issue, I’ll close it in a few days.

    Thread Starter MarionFW

    (@marionfw)

    Unfortunately, Hostnet was not able to fix the problem. I haven’t had time yet to install manually. It’s not very urgent, so I put it on my to-do-list for somewhere next month.

    Thanks for your help so far, I will get back to you if need be. For now, I consider the topic as closed.

    Plugin Author phbernard

    (@phbernard)

    Sorry to to hear that Hostnet couldn’t fix.

    Thank you for the feedback! Yep, don’t hesitate to re-open if you think I can help.

    Hi I ran into the exact same problem. Running Windows ten with the latest version of Firefox with an AdBlocker installed and anything that can track me turned off. That might be the problem.

    I switched to a clean version (no settings changed) of Internet Explorer 11 and it worked like a charm. Got my favicon.

    One thing worth mentioning is that I did also set up a google app (through google) with a name that I used for the favicon generator. So maybe you can’t skip this step.

    Other things I tried was using a png file instead of a jpg.

    Maybe it was just luck with me, But try a different browser that has cookies/tracking open and what not. That might work.

    Best of luck.

    Plugin Author phbernard

    (@phbernard)

    Thank you for the feedback.

    PNG and JPG are both supported, plus any issue regarding the format should make the process fail differently. I’ll put this hypothesis aside.

    I’ve just tried to reproduce with FF+AdBlockPlus: It worked… In addition, this “Cannot download JSON” thing is a server-side error: the server that hosts WP cannot download the favicon from the RFG server for some reasons. Although I don’t want to exclude any possible culprit, the browser is not (directly) involved in this step.

Viewing 11 replies - 1 through 11 (of 11 total)
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