Cannot Download Backup file

  • Resolved mwarbinek

    (@mwarbinek)


    5 years, 11 months ago

    This is recent, before this never happened.

    The error is, 

    This site can’t be reached
The webpage at (gives URL) might be 
temporarily down or it may have moved 
permanently to a new web address.
ERR_INVALID_RESPONSE

    I tried it in a different browser, same website, same issue.

    I went to another website I manage, different website hosting service, the issue does Not appear, all works fine.

    This tells me that whatever is up with Hostopia (used by Shaw Business Hosting) is screwing with the plugin. I have complained to them before about the error the backup shows which has to do with their database software, but they don’t care, they just say to move the website somewhere else (cannot do that, the client wants it at Shaw).

    So I ask, what was changed in the last 2 or 3 updates that now creates the problem?

    As another test, I installed a different backup plugin, it backed up the site but that also failed to allow me to download the backup. I am suspecting it has to do with CURL.

    I can work around this, using FTP to access the backup folder and download that way, but it was nice to just use the plugin to do that.

    Any ideas?

    • This topic was modified 5 years, 11 months ago by mwarbinek. Reason: corrected information layout
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support BWU support

    (@duongcuong96)

    5 years, 11 months ago

    Hi @mwarbinek
    What is your PHP version?

    Thread Starter mwarbinek

    (@mwarbinek)

    5 years, 11 months ago

    They (Hostopia) recently upgraded their PHP to 7.1 this past March. So here are the current specs,

    Server version: 5.5.58-MariaDB – MariaDB Server
    Database client version: libmysql – 5.1.73
    PHP version: 7.1.15

    Plugin Support BWU support

    (@duongcuong96)

    5 years, 11 months ago

    @mwarbinek
    could you check the server log file and give it to me?

    Thread Starter mwarbinek

    (@mwarbinek)

    5 years, 11 months ago

    I would need an email address to send it to you, the log file referring to the backup issue is over a thousand lines long and too long to post here.

    Unless you want me to scan for something specific, just let me know and I can extract that part?

    I did extract this from the log, regarding that specific backup file I was trying to download, here is the log entry for that;

    GET /wp-admin/admin.php?page=backwpupbackups&action=downloadfolder&file=backwpup_VQ5URQLO01_2018-05-23_18-43-15.tar.gz&jobid=1&_wpnonce=00aad62d41 HTTP/1.1" 500 - "http://hbcvernon.ca/wp-admin/admin.php?page=backwpupbackups" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0

    Is that was your looking for? – the server kicked it back on a HTTP 500

    • This reply was modified 5 years, 11 months ago by Andrew Nevins.
    • This reply was modified 5 years, 11 months ago by mwarbinek. Reason: Removed long log file data, shortened post
    • This reply was modified 5 years, 11 months ago by mwarbinek. Reason: Added data/info
    • This reply was modified 5 years, 11 months ago by mwarbinek. Reason: added more info
    Plugin Support BWU support

    (@duongcuong96)

    5 years, 11 months ago

    Hi @mwarbinek,
    You can give me the full log at support@backwpup.com
    Thank you!

    Thread Starter mwarbinek

    (@mwarbinek)

    5 years, 11 months ago

    Email sent with attachment.

    The attachment is 29 mb, so I am hoping it does not get kicked back to me, so far it went. If you don’t get it, let me know and I will set something up for you to receive it.

    Plugin Support BWU support

    (@duongcuong96)

    5 years, 11 months ago

    @mwarbinek
    I think I found the problem, what is your PHP memory limit?

    • This reply was modified 5 years, 11 months ago by BWU support.
    Thread Starter mwarbinek

    (@mwarbinek)

    5 years, 11 months ago

    By george, you have found it!

    Yep, that was the issue. I went into the wp-config.php file and added this to it,

    /**ADDED INCREASE TO MEMORY LIMIT */
    define( ‘WP_MEMORY_LIMIT’, ‘500M’ );

    Now it works !!

    I inserted by own custom comment to it so I would remember I made this change.

    The memory limit was the default amount to WordPress, whatever it is. Since the backup files are already over 250mb, I increased the memory limit to 500m to cover the bases.

    Question:
    Is it possible to add a check feature in the plugin that would give a memory warning so it would be easier for others to know that is what they need to fix?

    Thanks for the help 🙂

    As I said before, this is the best backup plugin.

    • This reply was modified 5 years, 11 months ago by mwarbinek. Reason: Added comment
    Plugin Support BWU support

    (@duongcuong96)

    5 years, 11 months ago

    @mwarbinek
    The feature download file larger than PHP memory limit setting will be improved in the next 3.6 release, so in the next release, you don’t need to worry about file size anymore 🙂

    As I said before, this is the best backup plugin.

    Cool! Thank you, so I don’t have to copy and paste the encourage rating text anymore, HAHAHAHAH

    Thread Starter mwarbinek

    (@mwarbinek)

    5 years, 11 months ago

    Many thanks 🙂

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Cannot Download Backup file’ is closed to new replies.