Support » Plugin: Sticky Side Buttons » cannot delete the pluggin

  • Resolved arnaudmangaud

    (@arnaudmangaud)


    Please i cannot delete the plugin , actually it’s strange because i have some trouble with the plugin only on one website, all my website are made with divi.

    Please can u do an update or help me to remove the pluggin.

    When i click on desactivate it says its oki but it ‘s not deactivated and it does exactly the same when i want to delete the plugin

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Maeve Lander

    (@enigmaweb)

    Deactivating and deleting the plugin will definitely do it. You could also remove the files via FTP. If you’re still seeing the buttons on the front-end site after doing this, perhaps you have a CDN or caching plugin serving up an older cached version of the page?

    Is there a way to do this with cpanel? I don’t have any of the aforementioned plugins, and the buttons are still there when I try to delete the plugin. Is there a way to just hide them or to access my cache some other way? Thanks

    Plugin Author Maeve Lander

    (@enigmaweb)

    @samcomerford24 it sounds like a caching problem. Do you run a caching plugin or service like CloudFlare? If so, clear cache there. Or just wait a few hours and it’ll sort itself out.

    I don’t have a caching plugin or service that I personally am aware of- would there be a way to access the cache in Cpanel?

    Plugin Author Maeve Lander

    (@enigmaweb)

    No, it’s not really a cPanel thing. I would suggest to just wait a few days. If you deleted the plugin, then any server side or application level caching will sort itself out. Also clear your browser cache.

    I have waited more than a week, and the buttons are still there. Does it write itself into the code somewhere? We use a child theme if that means anything

    Where do you think the data for this button would be stored? I’m just looking to remove them from my website.

    Plugin Author Maeve Lander

    (@enigmaweb)

    Deleting the plugin via your WordPress dashboard should work. There is nothing in the plugin itself that would cause issues with that core functionality. But, if that’s not working for whatever reason, you should delete the plugin files manually using your FTP client or via your web hosting file manager. You’ll find the plugin files in wp-content/plugins/sticky-side-buttons

    If your not confident in doing this yourself or have tried and are still having issues then you should hire a web developer for a few hours to help you.

    That’s the thing- in my FTP, there is no sticky-side-buttons folder under plugins. Should I contact a developer, or is there somewhere else the files would be?

    Plugin Author Maeve Lander

    (@enigmaweb)

    Yes, you should ask a developer to help you work out where the code is coming from. It is not possible that the sticky side button plugin functions when it’s files are delete. Therefore you must not be deleting the right files, or there must be something else going on eg custom code implementing similar buttons, caching etc.

Viewing 10 replies - 1 through 10 (of 10 total)
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