Cannot delete Points & Dot Labels

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Carlos Moreira

    (@carlosmoreirapt)

    3 months, 1 week ago

    Hi @giasher
    Thank you for reporting. We’re not able to replicate the issue on our side. From what you describe there could be an issue with the REST API, do you have any other plugin that would disable it?
    Are you trying to delete as the user who created the entry? Are you able to create the points and dot labels? Is the issue limited to the delete task?
    Does resaving the permalinks make any difference?
    Another possible cause is a conflict with another plugin. You could disable some plugins to see if you find the conflicting one.
    Greetings, Carlos

    Thread Starter Giasher

    (@giasher)

    3 months, 1 week ago

    Hi Carlos,

    Thanks for fast reply.
    Do you have any other plugin that would disable it? – tested for cleen wordpress install (localhost and production site also, PHP 8.2.12)
    Are you trying to delete as the user who created the entry? – Yep, as admin
    Are you able to create the points and dot labels? – Yes, it works fine
    Is the issue limited to the delete task? – Seems Yes (view from admin shows nothing, but post/page looks nice)
    Does resaving the permalinks make any difference? – No (‘Post name’ for now)
    Another possible cause is a conflict with another plugin. You could disable some plugins to see if you find the conflicting one. – as mentioned, tested with clean instal.

    Console shows 404 (not found): http://localhost/wp-json/wp/v2/itt_globe_point/105?_method=DELETE

    Maybe the problem could be in the file(s) from the WordPress official download package itself?

    Respects,
    g.\

    p.s. Do You (are You going to) have standalone (non-Wordpress) script with PRO features?

    • This reply was modified 3 months, 1 week ago by Giasher.
    Plugin Author Carlos Moreira

    (@carlosmoreirapt)

    3 months ago

    We had this problem in an older version, where the delete was not working on some cases, because of server limitations not allowing delete requests , but we implemented a workaround in the latest versions to this. Are you using Still it could be a server limitations. We are keen to understand why this is happening, so any extra information about your server setup could be helpful. Are you able to test in any live site?

    Implementing a stand-alone non-wp version is not in our close future plans.

    Thread Starter Giasher

    (@giasher)

    3 months ago

    We are keen to understand why this is happening, so any extra information about your server setup could be helpful.
    WordPress version 6.7.2 is up to date. (recommended Ver. 6.7.2)
    PHP version 8.4.5 is up to date. (recommended Ver. 8.3)
    MariaDB version 10.6.21 is outdated. (recommended Ver. 11.7.0)
    OPcache is enabled with 128 MB
    JIT is NOT enabled
    Seems JIT could be the cause

    Are you able to test in any live site?
    Yes, with WP clean installation – same. If necessary i can send You the URL and login info.
    Can i from here https://wpinteractiveglobes.com/contact/ ?

    Thread Starter Giasher

    (@giasher)

    3 months ago

    console errors:
    404 (not found): http://localhost/wp-json/wp/v2/itt_globe_point/105?_method=DELETE

    Error trashing post: Not Found
    r.onload @cpt-list-events.min.js?ver=1.4.3:1
    XMLHttpRequest.send
    do_remove_event @cpt-list-events.min.js?ver=1.4.3:1

    file: cpt-list-events.min.js
    function: do_remove_event
    line: r.open(“POST”, /wp-json/wp/v2/${n}/${e}?_method=DELETE, !0), r.setRequestHeader(“Content-Type”, “application/json”), r.setRequestHeader(“X-WP-Nonce”, wpApiSettings.nonce),r.onload =
    ….

    ! also !
    mayby the path to cpt-list-events.min.js must be checked in the assets.php

    • This reply was modified 3 months ago by Giasher.
    Plugin Author Carlos Moreira

    (@carlosmoreirapt)

    3 months ago

    Yes, a temporary access would be great. You can use the form you mentioned, yes.

    Thread Starter Giasher

    (@giasher)

    3 months ago

    Great!

    One of the best support ever.

    Checked – works

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