Support » Plugin: Stackable - Page Builder Gutenberg Blocks » Cannot deactivate, nor delete this plugin

  • jzigbe

    (@jzigbe)


    I tried to deactivate this plugin several times, it just does not want to deactivate.

    Finally managed to deactivate it.

    • This topic was modified 11 months ago by jzigbe.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Benjamin Intal

    (@bfintal)

    @jzigbe once you click deactivate, it just asks you for some feedback. You can just click “Skip & Deactivate” to continue. After clicking that the plugin will become deactivated, then you can delete it as you would any other plugin.

    There are quite a few plugins in the Plugin Directory that ask for feedback before deactivation. We do NOT force our plugin to anyone and we do NOT prevent it from being deactivated nor deleted.

    I do not appreciate this unjustly and unwarranted 1-star review. Please change this.

    Thread Starter jzigbe

    (@jzigbe)

    I am not new to WordPress.
    I did all that you asked several times.
    I still cannot get rid of it.
    All other plugins that I have tested recently [about 30 of them], deactivated and I was able to delete or keep them for further testing.

    Plugin Author Benjamin Intal

    (@bfintal)

    What are you seeing? This is not the intended behavior and there should be nothing stopping you from deactivating or deleting the plugin. We have not gotten any other feedback and reports about this.

    Please check this video of me deactivating the plugin: https://streamable.com/sbd04p

    This should be what you see also. If you still can’t deactivate/delete the plugin, let me know and we will be happy to investigate and help further.

    Thread Starter jzigbe

    (@jzigbe)

    Have managed to deactivate it today, after several tries.

    Plugin Author Benjamin Intal

    (@bfintal)

    Why did it work this time? We use Freemius to ask for feedback, so any plugin and theme that uses it would have the same feedback mechanism. So I’m wondering where the issue during deactivation is coming from.

    I noticed that you have interacted with other plugins that are using Freemius as well, they would have the same deactivation question / mechanism.

    If there is an issue on your end, I would like to determine the root cause of the trouble you were encountering and find out a way to make things better moving forward. We take these things seriously and we would like to address people’s issues.

    I appreciate you changing your rating also. I’ve worked hard to achieve and maintain our high rating.

    Thread Starter jzigbe

    (@jzigbe)

    I am still evaluating your plugin. If I find it useful, I will change my rating again.
    I am particularly liking your card block.

    Plugin Author Benjamin Intal

    (@bfintal)

    Thank you, if you encounter any bugs or technical issues, just shoot us an email support@wpstackable.com so we can address them right away.

    We also have a Facebook Community here: https://www.facebook.com/groups/wpstackable

    If you can show a video of how you are having a hard time deactivating it, that would be great so we can address it

Viewing 7 replies - 1 through 7 (of 7 total)
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