Support » Themes and Templates » Cannot customize my Customizr theme

  • I cannot customize my Customizr theme. I get a blank screen when I go to Appearance/Customize from the left sidebar. It worked fine before but now is just blank screen. I updated the theme and I also tried deleting all my cookies and restarting the computer.

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  • Moderator Jan Dembowski


    Brute Squad and Volunteer Moderator

    Can you deactivate all of your plugins and then revisit the Appearance/Customize menu? This is a temporary step to see if there is a conflict there. You can re-activate the plugins after testing.

    A blank screen means your web server is tossing 500 errors and it could be a plugin that’s causing a conflict. Also check your web server’s error_log file that may tell you what the cause is.

    Hi sorry for the late reply. Okay I deactivated all the plugins and the problem has not resolved itself.
    Here is some information from the error log, but I see nothing from today when I tried to customize the theme.

    cPanel File Manager
    text/x-generic error_log ASCII C++ program text, with very long lines

    [13-Jan-2014 21:09:41 UTC] WordPress database error MySQL server has gone away for query SELECT t.*, tt.* FROM wp_terms AS t INNER JOIN wp_term_taxonomy AS tt ON tt.term_id = t.term_id INNER JOIN wp_term_relationships AS tr ON tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy IN (‘category’) AND tr.object_id IN (3205) ORDER BY ASC made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/customizr/index.php’), do_action(‘__loop’), call_user_func_array, TC_page->tc_page_content, the_content, apply_filters(‘the_content’), call_user_func_array, seo_friendly_images, preg_replace_callback, seo_friendly_images_process, get_the_category, get_the_terms, wp_get_object_terms

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