Title: cannot connect to crmonline
Last modified: February 1, 2017

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# cannot connect to crmonline

 *  Resolved [Developper](https://wordpress.org/support/users/prestigeinvest/)
 * (@prestigeinvest)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-to-crmonline/)
 * hi,
 * i have this error when i try to connect
 * Could not find definition of Service <DiscoveryService> in provided WSDL
 * my environment is a crm online

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [alexacrm](https://wordpress.org/support/users/alexacrm/)
 * (@alexacrm)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-to-crmonline/#post-8731973)
 * @Developper
 * can you please let us know the versions of the plugin, WordPress install and 
   PHP in your environment.
 * Thanks
    AlexaCRM
 *  Thread Starter [Developper](https://wordpress.org/support/users/prestigeinvest/)
 * (@prestigeinvest)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-to-crmonline/#post-8733867)
 * hi,
 * i am on php 5.6 with latest version of wordpress and latest version of your plugin.
 * FYI , i am talking about crm online (365) but if you are supporting 2016 it should
   be good too.
 * thanks
 *  Plugin Author [alexacrm](https://wordpress.org/support/users/alexacrm/)
 * (@alexacrm)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/cannot-create-to-crmonline/#post-8739396)
 * Hi @Developper,
 * try checking the box to ignore certificate errors. Depending on where your WordPress
   installation is (e.g. we have similar reports for WordPress installations in 
   Azure), connection to Dynamics 365 Online may throw invalid cartificate errors.
   We’re working with Microsoft trying to get to the bottom of the issue. In the
   meantime, ignoring certificate problems may solve the issue.
 * Thanks
    AlexaCRM Support
 *  Thread Starter [Developper](https://wordpress.org/support/users/prestigeinvest/)
 * (@prestigeinvest)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/cannot-create-to-crmonline/#post-8839704)
 * Hi,
 * It is working now, but now i have a new problem, the plugin fail when it tries
   to read the pdo.caching file and the read permission is full so i cannot enable
   the plugin.
 * Thank you for your help
 *  Plugin Author [alexacrm](https://wordpress.org/support/users/alexacrm/)
 * (@alexacrm)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/cannot-create-to-crmonline/#post-8841501)
 * Hey @Developper,
 * can you post the exact error message you’re receiving? Also, there should be 
   a log file available on About tab – can you send it to [support@alexacrm.com](https://wordpress.org/support/topic/cannot-create-to-crmonline/support@alexacrm.com?output_format=md),
   please?
 * Thanks
    AlexaCRM Support

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘cannot connect to crmonline’ is closed to new replies.

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## Tags

 * [connection](https://wordpress.org/support/topic-tag/connection/)

 * 5 replies
 * 2 participants
 * Last reply from: [alexacrm](https://wordpress.org/support/users/alexacrm/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/cannot-create-to-crmonline/#post-8841501)
 * Status: resolved